Christopher Muzny
Lubbock
Summary
Results-driven branch manager with extensive experience in team leadership and client relations. Focused on process optimization and enhancing service delivery in dynamic environments, effectively managing cross-functional teams to achieve operational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Branch manager
Brooks Pest Solutions
Lubbock
11.2025 - Current
- Oversaw daily branch operations, focusing on customer retention and service excellence.
- Directed and developed team of 17 technicians through strategic hiring and performance evaluations, enhancing team capabilities and service delivery.
- Optimized technician routing and scheduling to enhance productivity and response times.
- Conducted field ride-alongs for quality assurance and hands-on training to uphold operational standards.
- Managed inventory control to ensure compliance with company policies and safety regulations while minimizing stock discrepancies.
- Led forecasting, budgeting, payroll administration, and labor cost analysis to achieve financial goals.
- Facilitated weekly safety and professional development training on PPE protocols and regulatory compliance.
- Collaborated with sales teams to implement seasonal marketing initiatives, driving branch growth and increasing customer engagement.
Service Manager
Brooks Pest Solutions
Lubbock
01.2025 - 11.2025
- Assisted in establishing Lubbock branch, ensuring successful launch through strategic planning and execution.
- Oversaw technician scheduling and route optimization to enhance service delivery.
- Resolved customer issues swiftly to uphold high satisfaction rates and retention.
- Led onboarding and training programs, enhancing staff development and retention.
- Collaborated with senior leadership to identify and implement operational improvements, boosting overall performance.
- Ensured compliance with safety standards through regular audits and training sessions.
Maintenance Manager & Coordinator
West Texas Property Management
Lubbock
04.2024 - 12.2024
- Supervised maintenance team, streamlining daily work order scheduling for optimal workflow.
- Managed vendor relations, coordinating specialty maintenance and overseeing permitting processes for compliance.
- Created and tracked repair proposals, ensuring property owners received timely updates on project status.
- Conducted quarterly inspections to evaluate property condition and identify preventive needs.
- Performed market analysis to inform strategic decisions on routine upkeep across multiple properties.
Advertising Sign Coordinator
The Stacy Rogers Group, Keller Williams Realty
Lubbock
08.2022 - 04.2024
- Executed timely placement of directional and open house signs to enhance property visibility.
- Coordinated logistics for installation and removal of real estate signage across listings, ensuring seamless transitions.
- Streamlined organization of marketing materials for property listings and open houses, improving accessibility for agents.
- Managed communication between clients, agents, and vendors effectively.
- Monitored inventory levels and ordered additional supplies.
Owner & Operator
Matador Pressure Washing
Lubbock
05.2021 - 07.2022
- Promoted exceptional service and engagement skills, fostering client loyalty and retention.
- Established long-term customer relationships by promoting exceptional service.
- Cultivated customer relationships, leading to sustained satisfaction and repeat business.
- Provided tailored services through detailed consultations and follow-ups.
- Developed targeted social media advertising, increasing brand visibility and engagement.
Education
Bachelor of Business Administration - Business Management, Advertising
Texas Tech University
Lubbock, TX12-2023
Skills
- Project management
- Sales management
- Operations and maintenance
- Client and vendor relations
- Microsoft Excel
- Critical thinking and problem solving
- Team leadership
Certification
- Commercial Certified Applicator, 01/01/26
- Lead-Based Paint Abatement Certification, 06/01/24
- Excel Certified, 03/01/23
- OSHA Certified, 01/01/18
Leadership Experience
Sigma Nu Fraternity Member, Texas Tech University
Led float construction and stage setup for events and game days
Oversaw summer renovation of fraternity lodge (sheetrock, trim, painting)
Organized and participated in philanthropy events: Walk for Alzheimer's, South Plains Food Bank, and community cookouts for first responders.
Timeline
Branch manager
Brooks Pest Solutions
11.2025 - Current
Service Manager
Brooks Pest Solutions
01.2025 - 11.2025
Maintenance Manager & Coordinator
West Texas Property Management
04.2024 - 12.2024
Advertising Sign Coordinator
The Stacy Rogers Group, Keller Williams Realty
08.2022 - 04.2024
Owner & Operator
Matador Pressure Washing
05.2021 - 07.2022
Bachelor of Business Administration - Business Management, Advertising
Texas Tech University