CHRISTOPHER MYERS
Summary
Detail-oriented collector with over nine years of collection experience. Specializing in all stages of delinquency from one day past due to charge-off accounts. Motivated team player who works well with others, with a strong emphasis on customer service.
Overview
9
9
years of professional experience
Work History
Loan Servicing Specialist
Achieve Personal Loans
06.2018 - Current
- Manage inbound and outbound calls at all levels of delinquency, manual and dialer calls. Responsible for making at least 100 outbound calls per day
- Advise customers of charge off status and options, negotiate settlements for pre and post charge-off accounts.
- Works with authorize third party companies for payment and settlement options.
- Collaborates with different departments on accounts to resolve member issues.
- Fifteen time black diamond/ top collector award winner.
- Responsible for collecting on average $40,000 a month and consistently a top performer for the department.
Sales Representative
My Computer Works
12.2017 - 05.2018
- Managed inbound calls to evaluate customer computer issues.
- Placed outbound calls to generate new business and memberships.
- Handled customer service issues for current clients.
- Managed field techs to ensure customer issues were resolved.
Loan Advisor
Bridgecrest
03.2016 - 06.2017
- Communicated with customers via outgoing and incoming telephone calls.
- Worked with clients to resolve issues and bring accounts up to date.
- Followed up with customers to ensure modifications have been completed and accepted.
- Promoted to several new departments at higher levels of delinquency.
- Required to meet call quota and adherence time.
Education
High School Diploma -
Severna Park High School
Severna Park, MD05.2008
Exercise Science
Anne Arundel Community College
Arnold, Maryland12.2010
Skills
- Excellent listening and communication skills
- Well Organized
- Works effectively as part of a team
- Problem solving
- Negotiating experience
- Adaptability to changing business strategies
- Customer service oriented
- Attention to detail
- Three years of remote work experience
Timeline
Loan Servicing Specialist
Achieve Personal Loans
06.2018 - Current
Sales Representative
My Computer Works
12.2017 - 05.2018
Loan Advisor
Bridgecrest
03.2016 - 06.2017
Exercise Science
Anne Arundel Community College
High School Diploma -
Severna Park High School
Similar Profiles
NICHOLAS KECKNICHOLAS KECK
Sales Manager (Inbound/Outbound) at Achieve Personal LoansSales Manager (Inbound/Outbound) at Achieve Personal Loans
Bharat PatelBharat Patel
Loan Consultant at Achieve Personal LoansLoan Consultant at Achieve Personal Loans
David LavellDavid Lavell
Senior Loan Consultant III at Achieve Personal LoansSenior Loan Consultant III at Achieve Personal Loans
MELISSA FARIASMELISSA FARIAS
Loan Servicing Specialist at Altra Federal Credit UnionLoan Servicing Specialist at Altra Federal Credit Union
Zacquleen Dela CruzZacquleen Dela Cruz
Residential Loan Servicing Specialist II at Community First Guam Federal Credit UnionResidential Loan Servicing Specialist II at Community First Guam Federal Credit Union