Rania Nasr
Walpole,MA
Summary
Diligent loan servicing specialist with a robust background in managing and optimizing loan portfolios. Expertise in streamlining processes while ensuring strict compliance with regulatory standards consistently drives efficiency and effectiveness. A collaborative team player dedicated to achieving results and adept at adapting to evolving needs in fast-paced environments. Key skills include risk assessment, exceptional customer service, and process optimization, contributing to overall organizational success.
Overview
29
29
years of professional experience
Work History
Loan Servicing Specialist
Dedham Saving-Charlesbridge
10.2023 - Current
- Assisted customers with inquiries regarding loan terms, payment options, and account status.
- Developed strategies to streamline workflows, resulting in improved turnaround times for loan servicing tasks.
- Participated in continuous improvement initiatives aimed at enhancing operational efficiency within the Loan Servicing department.
- Managed relationships with external partners including credit bureaus, appraisers, and credit dispute.
- Facilitated timely loan modification requests, collaborating with borrowers and internal teams to reach mutually beneficial solutions.
- Enhanced customer satisfaction through timely resolution of loan servicing issues.
- Monitor non-posted transactions and payoffs as needed.
- Responsible of tracking and performing all Helocs conversions, PMI waiver,Arm review notices review, Assumptions, Subordination, Easement and Partial release.
- Managed over 50 customer and internal requests daily.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed loan servicing operations, ensuring compliance with regulatory requirements and internal policies.
Commercial and Residential Loan Servicing
Walpole Cooperative Bank
09.2021 - 10.2023
- Provide variety of administrative support for all commercial and construction loan products along with servicing support of new and existing residential loan types including HELOC.
- Book residential loans and coordinate with the Residential Mortgage department to ensure proper maintenance of loan files.
- Book all commercial and construction loans including BCF.
- Prepare and monitor payoff and discharges for residential and commerical loans.
- Process loan closing document package by collecting,verifying and entering loan data.
- Providing efficient and courteous customer service to borrowers.
- Prepare and maintain commercial and construction loan files
- Prepare daily, weekly and monthly reposts using business analytics and Fiserv.
- Establish escrow accounts and assist with tax servicing.
- Provide administrative assistance for constructions loan portfolios. Collaborates with officers to complete and obtain flood certification and credit reports.
- Monitor and obtain hazard , builder risk and flood insurance for all loans.
- Accurately prepare QC audits for new commercial and constructions loans, notifies loan officers or customers of missing or incomplete information.
Flex Customer Service Representative
Walpole Cooperative Bank
10.2018 - 10.2021
- Provided clients with information on bank accounts, institutional policies, financial products and related services.
- Review and process compromised card and risk alert in client central. Contacts customers to validate alerts.
- upon confirmed fraud ,hot card and reissue new debit cards .And process disputes.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts .
- Opened new customer accounts, including checking, savings,business,safe deposits,and IRA.
- Process wires through wire Xchange.
Teller
Bank of America
11.2016 - 09.2018
- Managed opening and closing times for main branch.
- Directed specific questions to appropriate branch personnel.
- Maintained confidentiality of bank records and client information.
- Verified amounts and integrity of every check or funds transfer.
- Balanced daily cash deposits and vault inventory.
- Processed cash withdrawals.
Office Manager
Nasr Jewelers
02.2004 - 11.2014
- Supported human resources by certifying and processing payroll.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Reconciled all bank and credit card accounts monthly.
- Reviewed purchase documents and company receipts for reconciliation with statements.
Air Hostess
Kuwait Airways
04.1997 - 06.2002
- Politely greeted incoming passengers and provided direction to seat locations to facilitate boarding process.
- Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
Education
Certificate in Advanced Bookkeeping - Bookkeeping
New England Business Educational Systems
Worcester, MA06.2015
Bachelor of Arts - English Literature
Damascus University
Damsacus08.1998
Skills
- Problem-solving abilities
- Adaptive team player
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Computer Proficiency
- Excellent Attention to Detail
- Strong Analytical and Problem Solving Skills
Timeline
Loan Servicing Specialist
Dedham Saving-Charlesbridge
10.2023 - Current
Commercial and Residential Loan Servicing
Walpole Cooperative Bank
09.2021 - 10.2023
Flex Customer Service Representative
Walpole Cooperative Bank
10.2018 - 10.2021
Teller
Bank of America
11.2016 - 09.2018
Office Manager
Nasr Jewelers
02.2004 - 11.2014
Air Hostess
Kuwait Airways
04.1997 - 06.2002
Certificate in Advanced Bookkeeping - Bookkeeping
New England Business Educational Systems
Bachelor of Arts - English Literature
Damascus University