Jasmine Carter
Phoenix,AZ
Summary
Customer service and caregiving background focused on reliable, respectful support. Applies empathy and direct communication to address concerns and improve outcomes. Handles multitasking responsibilities and maintains strict confidentiality.
Overview
9
9
years of professional experience
Work History
Loan Servicing Specialist
Newrez
06.2026 - Current
- Managed loan servicing workflows, resolving borrower issues tied to escrow payments and account maintenance and account status to support clear account understanding
- Assessed customer needs and delivered concise information aligned with service expectations.
- Evaluated delinquent accounts and coordinated payment plans, loss mitigation, and required follow-ups.
- Maintained mortgage documentation and updated records to support compliance audits and investor requirements.
Caregiver
Cornerstone Health Care
03.2025 - 01.2026
- Provided assistance with daily living activities with clients, including bathing, dressing, grooming, and mobility
- Provided compassionate end-of-life care focused on comfort, dignity, and quality of life
- Prepared meals and assisted with feeding according to dietary needs
- Maintained a clean, safe, and organized living environment
Outreach Specialist
Datavant
07.2024 - 03.2025
- Conducted outbound outreach to healthcare providers to request and follow up on medical records
- Verified provider information and ensured accurate documentation within internal systems
- Maintained compliance with HIPAA and data privacy regulations
- Communicated professionally with clinics, hospitals, and medical offices via phone and email
Direct Support Staff
AID of Indiana
05.2021 - 04.2024
- Supported individuals with daily living activities, including personal care, hygiene, meal preparation, and mobility
- Encouraged independence through person-centered support plans
- Provided emotional support and positive behavior reinforcement.
- Ensured a safe, structured, and respectful environment
- Followed care plans and organizational policies
Sales Representative
Teleperformance
07.2017 - 07.2019
- Handled guest inquiries through efficient phone communication
- Managed hotel bookings by modifying reservations, processing cancellations and resolving customer concerns
- Trained new customer service representatives on their roles
- Achieved sales commission targets
Education
High School Diploma - undefined
Indiana connections academy
Skills
- Patient care assistance
- Companionship & emotional support
- Safety awareness & fall prevention
- Outbound calling & follow-up
- High-volume call handling
- Conflict Resolution
- Medical request processing
- HIPPA-Compliant Data Handling
- Meeting and exceeding sales
- Multitasking Across Multiple Systems
- Call center experience
- Collections experience
- Strong analytical skills
- Payment processing
- Loan servicing experience
- Problem-solving
- Multitasking Abilities
- Critical thinking
- Active listening
Timeline
Loan Servicing Specialist
Newrez
06.2026 - Current
Caregiver
Cornerstone Health Care
03.2025 - 01.2026
Outreach Specialist
Datavant
07.2024 - 03.2025
Direct Support Staff
AID of Indiana
05.2021 - 04.2024
Sales Representative
Teleperformance
07.2017 - 07.2019
High School Diploma - undefined
Indiana connections academy