Christopher Nelson
North Lauderdale,FL
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Customer Service Manager
Key Vehicle Resources
11.2009 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Education
Heating, Air Conditioning, And Refrigeration Installation And Repair
Atlantic Vocational Tech
Coconut Creek, FLHigh School Diploma -
South Plantation High School
Plantation, FL06.1998
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Complaint resolution
- Effective workflow management
- Conflict resolution techniques
- Exceptional telephone etiquette
- Issue Resolution
- Product Knowledge
- Training and coaching
Timeline
Customer Service Manager
Key Vehicle Resources
11.2009 - Current
Heating, Air Conditioning, And Refrigeration Installation And Repair
Atlantic Vocational Tech
High School Diploma -
South Plantation High School
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