Christopher Nelson
Lerna,Illinois
Summary
Experienced customer service representative proficient in product knowledge sales and offering over 25 years of related experience working directly with customers to demonstrate products and close sales. Tenacious in pursuing new customers with good networking and cold calling abilities. Strategic planner and organized multitasker with strong verbal and written communication skills, including expertise of multiple CRM platforms, and technological programs.
Overview
20
20
years of professional experience
Work History
Household Sales Representative
Culligan Water
Charleston, IL
04.2019 - Current
- Fostered relationships with customers to expand customer base and retain business.
- Addressed specific client needs, ensuring alignment with targeted budgetary goals
- Demonstrated product features to align with customer needs.
- Prepared and processed contracts and order forms for new and existing customers.
- Maximized efficiency and time management by effectively planning and organizing client routes within territory.
- Developed key customer relationships to increase sales.
- Performed comprehensive market research to expand sales.
- Ensured customer satisfaction through follow-up evaluations
- Handled customer queries via in-person, email, phone to improve satisfaction.
Sales Representative
Diepholz Auto Group
Charleston, Illinois
08.2017 - 12.2018
- Sales of Chevrolet, GMC, Buick, Cadillac, Chrysler, Dodge, Jeep, Ram and all preowned inventory.
- Mentor sales reps.
- Facilitate the purchase of a new or preowned vehicle for clientele base.
- Cultivate outside prospecting.
- Greet customers and ascertain the customer's wants and needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Provide descriptions and how to set up online owner center information.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires .Maintain records related to sales.
- Demonstrate use or operation of vehicles.
- Prepare vehicles for purchase or lease.
Sales Consultant / General Manager
Roy Schmidt Auto Sales
, Illinois
05.2016 - 07.2017
- Built relationships with customers and the community to establish long-term business growth.
- Meet and greet customers and ascertain their wants and needs.
- Cultivate outside prospecting.
- Demonstrate vehicles features and benefits.
- Supported the sales team in writing proposals and closing contracts.
- Managed employees.
- Provide financing options to customers.
- Growth of lenders for financing options.
- Financing contracts.
- Sales of back end products to finance customers when applicable.
- Managing skills from sales to finance.
- Manage inventory.
- Explore cost cutting measures when necessary.
Sales Consultant
Dan Pilson Auto Center
Mattoon, Illinois
07.2009 - 02.2016
- Sales of Ford, Lincoln, Chrysler, Dodeg, Jeep, Ram and all preowned inventory.
- Ford SYNC Specialist, and mentor sales reps.
- Lincoln Brand Champion.
- Facilitate the purchase of a new or preowned vehicle for clientele base.
- Cultivate outside prospecting.
- Greet customers and ascertain the customer's wants and needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Maintain records related to sales.
- Demonstrate use or operation of vehicles.
- Prepare vehicles for purchase or lease.
Backup Press Operator
Ampad
Mattoon, Illinois
03.2008 - 02.2009
- Change and install Press plates, blankets, or cylinders, as required.
- Clean ink fountains, plates, or printing.
- Inspected printed products for clarity, color accuracy, and conformance to provided specifications.
- Installed, adjusted, dismantled, reassembled and removed parts and equipment such as rollers, dies, printing plates and blankets.
Printing Distributor
American Solutions for Business
Lerna, IL
02.2007 - 03.2008
- Cultivating new business through outside prospecting in a regional area for businesses printed documents and marketing promotional products and office supplies.
- Independent route sales.
- Submit artwork and orders.
- Follow through on orders.
- Maintain business records and reports, as well as maintaining clientele relationships.
- Collected market data to analyze growth and develop markets.
- Cross-sold additional products to customers depending upon merchandise needs.
General Manager
Aker Realty Corporation
Charleston, Illinois
12.2004 - 11.2006
- Work side by side with the City of Charleston, Illinois for zoning approvals, laws and regulations with building designs and practices.
- Manage staff, preparing work schedules and assigning specific duties.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
- Determine staffing requirements, interview, hire and train new employees, and oversee personnel processes.
- Plan and direct activities such as sales promotions, coordinating with other department heads as required.
- Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
- Recommend locations for new facilities and oversee the remodeling or renovating of current facilities.
- Direct non-merchandizing departments of businesses, such as advertising or purchasing.
Education
High School Diploma -
York Community High School
Elmhurst, IL05.1987
Music Education / Deferred
Eastern Illinois University
01.1992
Skills
- Product and service knowledge
- Relationship selling
- Post-sales support
- On-site product demonstrations
- Territory sales
- B2B and B2C sales
- CRM experience in Salesforce, Dealer Socket, ProMax
- Sales closing
- Territory growth
- Effective Negotiation Strategies
- Personnel training
- Business development
- Prospecting skills
- Customer needs assessment
- Promotional planning
- Product merchandising
- Customer retention abilities
- Customer Needs Assessment
Hobbies & Interests
I will always have the passion for music and sing karaoke on occasion. Like most people I do like sports and I am an avid Chicago sports fan. Fact finding about history especially the Civil War era. Learning new skills, increasing product knowledge and learning historical facts.
Timeline
Household Sales Representative
Culligan Water
04.2019 - Current
Sales Representative
Diepholz Auto Group
08.2017 - 12.2018
Sales Consultant / General Manager
Roy Schmidt Auto Sales
05.2016 - 07.2017
Sales Consultant
Dan Pilson Auto Center
07.2009 - 02.2016
Backup Press Operator
Ampad
03.2008 - 02.2009
Printing Distributor
American Solutions for Business
02.2007 - 03.2008
General Manager
Aker Realty Corporation
12.2004 - 11.2006
High School Diploma -
York Community High School
Music Education / Deferred
Eastern Illinois University
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