Christopher Newbold
Yucaipa,CA
Summary
Casino Manager with 14 years of customer service and management experience in casino settings. Knowledgeable about payroll processing, HR and staff training and development. Bringing out best in staff members through exceptional management techniques.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
26
26
years of professional experience
Work History
Caretaker
Home Business
Yucaipa, CA
08.2013 - 01.2026
- Maintained safe and clean living environments through diligent housekeeping and sanitation practices.
- Assisted with meal preparation, ensuring dietary needs met for all residents.
- Monitored resident health and wellbeing, reporting changes to appropriate healthcare providers.
- Managed medication schedules effectively, ensuring adherence to prescribed treatments and maintaining health standards.
- Crafted nutritious meals customized to meet specific dietary requirements and personal preferences.
Count Room Supervisor
Morongo Casino Resort and Spa
Banning, CA
08.1999 - 08.2013
- Supervised daily count room activities, guaranteeing accurate cash management and thorough reporting practices.
- Established and optimized workflows to enhance efficiency in counting and reconciling casino revenues.
- Trained team members on cash management best practices to improve operational efficiency and accuracy.
- Analyzed processes through regular audits to maintain compliance with established regulatory standards and internal policies.
- Facilitated collaboration with security teams to address discrepancies, promoting overall operational integrity.
- Facilitated onboarding training for new staff, instilling values of accuracy and accountability within the organization.
- Developed and implemented scheduling strategies for staff to maximize productivity within budgetary limits.
- Implemented and monitored strict security measures in count room to ensure reliability and accuracy of onsite financial transactions.
- Supplied currency, coin and gaming checks to other casino departments.
- Collaborated with other department managers on cross-functional initiatives, promoting teamwork throughout the organization.
- Adhered to regulatory, departmental and company policies surrounding casino operations and customer service.
- Implemented inventory control measures for all supplies used in the count room, reducing waste and costs associated with overstocking.
- Developed comprehensive training programs for new team members to ensure consistent performance standards.
- Reviewed daily reports from team members to monitor individual performance levels and provide feedback when necessary.
- Maintained detailed records of count room activities for accurate auditing purposes and regulatory compliance requirements.
- Established strong working relationships with casino departments, enhancing communication and collaboration.
- Facilitated open lines of communication between management personnel and team members to address any issues that arose quickly and efficiently.
- Conducted regular audits of count room equipment, ensuring proper functionality and reducing downtime due to malfunctions.
- Operated 10-key adding machines, money counters, and photocopiers.
- Ensured timely completion of all assigned tasks through effective delegation and close monitoring of team member progress.
- Identified areas for improvement in existing policies or procedures, recommending changes to senior management when appropriate.
- Evaluated team member performance on a regular basis, providing constructive feedback and coaching to support continued professional development.
- Streamlined count room processes by implementing efficient organizational systems and procedures.
- Supervised staff during the sorting, counting, wrapping, and transporting of currency collected from gaming machines on a daily basis.
- Coordinated staff schedules, rotations and breaks.
- Evaluated candidates, selected, and provided training for new count room employees to ensure compliance with procedures.
Education
Bachelor of Science - Information Systems And Cyber Security
ITT Technical Institute
San Bernardino, CA03.2015
Associate of Science - Information Technology-Computer Network Systems
ITT Technical Institute
San Bernardino, CA09.2012
Skills
- Remote support
- Network configuration
- Troubleshooting skills
- Application support
- Equipment setup
- Software updates
- Systems administration
- Networking issues
- Server management
- Information security
- Cybersecurity protocols
- Active directory
- Staff training and development
- Cash handling expertise
Timeline
Caretaker
Home Business
08.2013 - 01.2026
Count Room Supervisor
Morongo Casino Resort and Spa
08.1999 - 08.2013
Bachelor of Science - Information Systems And Cyber Security
ITT Technical Institute
Associate of Science - Information Technology-Computer Network Systems
ITT Technical Institute