Christopher Nguyen
Summary
Dynamic hospitality professional with hands-on leadership experience at Marriott International. Proven ability to enhance guest satisfaction through exceptional customer service and effective team collaboration. Skilled in analyzing performance metrics and proficient in Excel, I thrive in high-pressure environments, consistently driving operational excellence and improving service standards.
Overview
3
3
years of professional experience
Work History
Operations Voyager
Marriott International, Inc.
Wayne
07.2025 - Current
- Completed Marriott Operations Voyager Program, gaining hands-on leadership experience in Front Office and Rooms Operations, guest service management, service recovery, team supervision, and hotel operational standards.
- Rotated through Front Office, Housekeeping, Food & Beverage, and Guest Services while supporting daily operations, resolving guest concerns, leading associates, and ensuring brand standard compliance.
- Managed inventory to ensure optimal stock levels for uninterrupted operations.
- Analyzed performance metrics and KPIs to identify areas for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Student Manager
Café Laura
State College
09.2023 - 04.2025
- Strategically developed and implemented comprehensive onboarding initiatives, including an employee training outline, new employee orientation guideline, and a detailed establishment overview, effectively communicating the organization’s mission and values.
- Prepared meals, operated cash register, and maintained café cleanliness while delivering excellent customer service.
- Managed inventory by listing current stock, identifying missing items, and ensuring timely restocking.
Operations Intern
Courtyard by Marriott
Wayne
05.2024 - 08.2024
- Collaborated with department managers to streamline procedures, improving productivity and increasing guest satisfaction ratings.
- Assisted front desk operations by managing guest check-ins/outs, addressing inquiries, and resolving issues, contributing to seamless guest experiences.
- Supported F&B team with breakfast setups and monitored kitchen supply inventories, enhancing overall guest dining satisfaction.
Front Desk Intern
Hampton Inn and Suites by Hilton
Glenn Mills
05.2023 - 08.2023
- Handled Guest inquiries, requests, and complaints with professionalism, achieving high customer satisfaction scores.
- Managed reservations, room assignments, and upgrades to maximize room occupancy and improve overall guest satisfaction.
- Greeted and assisted guests, creating warm and welcoming first impressions that enhanced guest experiences.
- Communicated effectively with all hotel departments to streamline daily operations and support guest needs.
Education
Bachelor of Science - Hospitality Management, Business
The Pennsylvania State University
University Park, PA05-2025
Skills
- Data analysis
- Proficient in Excel
- Proficient in Word
- Proficient in PowerPoint
- Proficient in Canva
- High-pressure performance
- Adaptability
- Team collaboration
- Customer service
- Great communication skills
Clubs
Vietnamese Student Association University Park, PA
External Relations Chair
- Efficiently communicate and create events with other student organizations.
- Successfully help prepare for and participate in weekly general board meetings.
- Obtained a greater understanding and appreciation for Vietnamese Culture.
Timeline
Operations Voyager
Marriott International, Inc.
07.2025 - Current
Operations Intern
Courtyard by Marriott
05.2024 - 08.2024
Student Manager
Café Laura
09.2023 - 04.2025
Front Desk Intern
Hampton Inn and Suites by Hilton
05.2023 - 08.2023
Bachelor of Science - Hospitality Management, Business
The Pennsylvania State University