Christopher Oborny

• Generated insurance quotes and presented policy options aligned with customer coverage needs.
• Educated clients on auto, home, and excess liability insurance products.
• Followed up on leads to advance prospects through sales pipeline.
• Maintained accurate records in CRM systems and sales documentation.
• Advised customers on policy features, exclusions, and pricing details.
• Processed policy applications while verifying information for completeness and accuracy.
• Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
• Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
• Managed complex negotiations with clients, successfully closing deals that contributed to exceeding revenue goals.
• Contributed to company growth by consistently meeting or exceeding monthly sales targets.

• Conducted consultative insurance sales conversations to identify coverage needs and recommend suitable property and casualty products.
• Established rapport with prospects through outbound calls and timely follow-up communication, enhancing customer engagement.
• Explained policy features, pricing, and exclusions clearly to support informed purchasing decisions.
• Processed quotes, applications, and policy updates accurately within sales and customer systems.
• Managed pipeline activity, prioritizing leads and tracking opportunities through closing.
• Coordinated with underwriting and service teams to resolve questions and advance applications.
• Maintained compliance with sales procedures, licensing requirements, and policy documentation standards.
• Adapted quickly to product changes, sales scripts, and customer needs to support consistent results.
• Resolved customer complaints swiftly and courteously, resulting in positive experiences and increased satisfaction.
• Shared best practices and provided support to fellow sales agents, fostering a collaborative team environment.

• Proactively contact prospective clients to determine needs & identify solutions.
• Process & deliver policy quotes.
• Gain client commitment & win new business by communicating the value of State Farm.
• Effectively manage project assignments & sales goals.
• Increased policies per household from 1.7 to 5.2 within first 6 months.
• Improved policy retention after first renewal by 22%.
• Additional incremental increases in quote-to-application ratio, clients with multiple lines, & referrals that generate new business.
• Prepared auto, home, and life insurance quotes aligned with client coverage needs.
• Managed policy changes, renewals, and billing inquiries with accurate, timely customer support.
• Reviewed accounts to identify coverage gaps and recommend additional protection options.
• Processed endorsements, cancellations, and reinstatements while maintaining compliant policy records.

• Reviewed account details for coverage gaps, recommending appropriate products based on client needs.
• Trained new staff on agency procedures, customer communication, and policy processing workflows.
• Maintained accurate records in agency systems, supporting efficient account management and audits.
• Built lasting client relationships through responsive service, proactive follow-up, and clear policy guidance.
• Managed existing client relationships.
• Provided tailored solutions to prospective clients by assessing
  needs and determining eligibility.
• Gained client commitment to process & deliver policy quote.
• Efficiently managed project assignments & exceeded sales goals.
• Boosted percentage of clients with multiple lines to 98%.
• Increased quote to application percentage to 87%.
• Generated 20 new life policy applications during Q1 2023 which contributed to the agency being recognized as the overall District Top Performer during the same time period.
• Managed the agency's portfolio of condominium associations and implemented an annual meeting strategy that increased the number of condominium unit-owners policies and increased the overall condominium association portfolio by 15%.
• Implemented a quarterly education event to target households with youthful drivers to proactively provide the necessary tools to prepare for adding a youthful driver to existing policies. These events contributed to increased retention of households with youthful drivers, growth in the number of active auto policies, and increased households with life insurance policies (term-life & whole-life).

• Oversaw seasonal floor sets, promotional displays, and visual merchandising execution.
• Trained associates on greeting card merchandising, register procedures, and store standards.
• Coordinated inventory replenishment, stockroom organization, and product rotation.
• Led daily store operations, ensuring consistent customer service and brand presentation.
• Launched a new "Voice of the Customer" program that partnered with Medallia, Inc to implement a customer experience strategy to approximately 2000 stores across the U.S. and Canada (200
  Hallmark Corporate stores & 1,800 Independent Retailer stores).
• Built a customized on-boarding training experience for all new retailers prior to installation of a Hallmark Gold Crown store or department to ensure their understanding and compliance with Hallmark policies & procedures.
• Launched the New Retailer Resource Library, an on-demand training & development tool for
  independent retailers that combined formerly disparate onboarding resources & training courseware.
• Eliminated redundancy in the Mod Refresh process that saved $7MM in payroll expense annually by streamlining the shipping process and removing unnecessary components that were no longer required by Retail Operations.
• Transformed the corporate training approach for retail sales associates with the creation and launch of the "One More Card" program that introduced training activities, an educational video library & coaching tools for sales associates that could be accessed from the sales floor from any device. In the year following its launch, the "One More Card" training program lived up to its name by increasing greeting card revenues by $10MM in 2020.

Positions held:

• Customer Service Manager | Independence Center Office | Independence, MO | December 2003 to October 2004
• Branch Manager | Gregory Office | Raytown, MO | October 2004 to June 2006
• Corporate Trainer | Enterprise Learning Services | Kansas City Market | June 2006 to October 2007
• Regional Training Manager | Enterprise Learning Services | Southeast Region - Kansas, Missouri,
  Arkansas, Tennessee & Kentucky | October 2007 to April 2014
• Senior Corporate Trainer | Enterprise Learning Services | Small Business & Credit Acumen | April 2014 to April 2016
• Senior Branch Manager & Small Business Development Coordinator | Region 5 Markets - Kansas City,
  Louisville & Nashville | April 2016 to June 2018.