Chris O'Brien
Providence,RI
Summary
Driven and ambitious aspiring entrepreneur with a relentless work ethic, seeking a dynamic role with a growth-focused company. Eager to embrace new challenges that will fuel both personal and professional development while contributing to the company’s success.
A few years of restaurant and family business experience. Commonly interested in real estate, traveling, personal study, and building his business venture in down time.
Overview
10
10
years of professional experience
Work History
Account Manager
National Secure Transport
02.2024 - Current
- Liaised with marketing and sales teams to develop targeted campaigns.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Collaborate with Sales Manager for sales, territory planning, and go to market strategies.
- Works alongside VP of Operations for logistics planning, scheduling, and branch management.
- Took on the responsibility of our dissolved Customer Success department for customer retention, contract renewals, and growth.
Sales Associate
Fly Alliance
09.2021 - 08.2023
- Engaged with customers to effectively build rapport to provide a personalized experience, creating long lasting relationships
- Maintain customer satisfaction with professional recommendations, clear communication, and displaying accountability through execution on trips
- Establishing relationships with operators throughout the U.S to source aircrafts for charter requests
- Partnerships with Fortune 500 luxury brands, handling C-Suite Executives to expanding company services to their VIP clients
- Specialized in private jet charter, Jet Card memberships, and aircraft sales & management.
Closing Coordinator
Guaranteed Rate
02.2021 - 08.2021
- Obtain 3rd party order invoices to get loan approval and work closely with the loan coordinator to make sure approval for funding or at close conditions completed
- Review file documentation, request corrections to ensure complete accurate and matching documentation for Insurance, Title, Wiring Instruction, Payoffs as well as Appraisals
- Excel with programs such as Encompass and YBR to monitor and track all upcoming closing dates in a proactive way to avoid missing any deadlines.
Inside Sales Representative/Customer Service/Retention
Bank of America
05.2020 - 11.2020
- Working in a fast-paced, changing environment that requires accuracy, multi-tasking and communicating in an efficient manner
- Working in a collaborative environment with a team of professional preferred sales agents and managers in an inbound call center
- Communicating with clients throughout the entire shift about problems clients have, finding the resolution while also digging deeper to find potential sales opportunity
- Navigating multiple computer systems while interacting with the client
- Listening to, understanding and providing needs-based sales solutions for our clients
- Incentive opportunities for meeting and/or exceeding critical performance standards.
Bank Teller
TD Bank
01.2015 - 04.2020
- Actively building and adapting customer financial plans to best fit clientele priorities while also drafting plans to meet end goals
- Oversees high volumes of money transfer and accounting to & from armored trucks
- Responsible for ensuring customer transactions are not only carried out, but executed properly
- Responsibilities extend to customers conflict resolution, correcting computational errors, and overseeing account activity.
Education
Associates Degree - Business Entrepreneurship
Community College of Rhode Island
Newport, RI01.2016
Barrington High School
01.2014
Skills
- Trend forecasting
- Lead Development
- Customer training
- Full-Cycle Sales Expertise
- Client Relationship Management
- Customer Service Excellence
- Industry Specific Knowledge
- Problem Solving & Critical Thinking
- Cross Industry Adaptability
- Communication & Interpersonal Skills
Additional Information
AWARDS , Recognized in the RISE (Rhode Island South East) region by TD for continually exceeding sales quota, coupled with exceptional customer service reviews in Q3 of 2017.
Timeline
Account Manager
National Secure Transport
02.2024 - Current
Sales Associate
Fly Alliance
09.2021 - 08.2023
Closing Coordinator
Guaranteed Rate
02.2021 - 08.2021
Inside Sales Representative/Customer Service/Retention
Bank of America
05.2020 - 11.2020
Bank Teller
TD Bank
01.2015 - 04.2020
Associates Degree - Business Entrepreneurship
Community College of Rhode Island
Barrington High School
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