Christopher Ochoa
Los Angeles,CA
Summary
Born and raised in Los Angeles, the city for the strong willed. I grew up in neighborhood near the city where there are no limits to new discoveries. Los angeles is my home where i would like others to see why one born in LA doesn't want to leave LA. Even one born in this city has not had the true privilege of seeing all of its secrets. For that is why the hotel industry exists. Hotels provide a home away from home to experience this vast world of ours that we can't see every day. Why we make memories, why we take journeys, is to be able to enjoy the things around us and share that with your friends, loved ones, to let them know you should do it to.
Overview
8
8
years of professional experience
Work History
Bellman
Hollywood Roosevelt Hotel
Los Angeles, CA
04.2021 - Current
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Explained important features of guest rooms to travelers.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Notified front desk manager of any guest issues in need of additional attention.
- Escorted guests to and from rooms and assisted with baggage.
Purchasing Coordinator
Hollywood Roosevelt Hotel
Los Angeles, CA
08.2018 - 03.2020
- Monitored all purchase requisitions and handled adjustments with vendors.
- Created purchase orders and had each signed by production managers.
- Implemented policies to reduce cost and eliminate waste.
- Studied and evaluated formal bids and made recommendations for awarding contracts.
- Contacted each vendor and recorded information regarding price, availability, and quality of products.
- Verified delivery of correct materials amounts to production pallets at right time.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained complete documentation and records of all purchasing activities.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Performed monthly reconciliation of open purchasing orders.
Mini Bar Attendant
Hollywood Roosevelt Hotel
Los Angeles, CA
08.2018 - 04.2019
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Valet Attendant
L.A.Z Parking
Los Angeles, CA
10.2014 - 08.2018
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Surveilled parking areas to watch for vandals and other issues likely to cause damage to or theft of vehicles.
- Reported customer-oriented issues immediately to management for swift assistance and resolution.
Valet Cashier
Valet Parking Service
Los Angeles, CA
02.2014 - 10.2014
- Maintained and secured revenue during shift to avoid theft or shortage.
- Resolved customer issues and complaints expeditiously to meet customer service quality standards.
- Explained car retrieval procedure to reduce confusion and expedite process.
- Tracked vehicles and inventory to prevent loss or damage.
Education
High School Diploma -
Francisco Bravo Medical Magnet
Boyle Heights, CA06.2013
Skills
- Guest Satisfaction
- Local Directions
- Safety Policies and Procedures
- Message Delivery
- Room Deliveries
- Guest Services
- Creative Solutions
- Guest Flow
- Handling Procedures
- Quick at adapting
- Quick to learning new skills such as computer programs
- Being able to multi task in a stressful environment
- Performance Improvement
- Special Events
- Personalized Support
- Order Fulfillment
- Effective Communication
- Corrective Actions
- Active Listening
- Critical Thinking
- problem solving
Timeline
Bellman
Hollywood Roosevelt Hotel
04.2021 - Current
Purchasing Coordinator
Hollywood Roosevelt Hotel
08.2018 - 03.2020
Mini Bar Attendant
Hollywood Roosevelt Hotel
08.2018 - 04.2019
Valet Attendant
L.A.Z Parking
10.2014 - 08.2018
Valet Cashier
Valet Parking Service
02.2014 - 10.2014
High School Diploma -
Francisco Bravo Medical Magnet
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