Christopher Ochoa
La Puente,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing well oriented skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Ochoa Transportation Services
06.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Set up picking and receiving appointments.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Certificate - Electrician
UEI College
Ontario, CA05.2024
High School Diploma -
Don Antonio Lugo High School
Chino, CA05.2022
Skills
- Microsoft Word
- Prioritization
- Shipping and Receiving Understanding
- Delivery Scheduling
- Invoice Preparation and Processing
- Call Center Operations
- Order Processing
- Calm and Professional Under Pressure
- Active Listening
- Clerical Support
- Typing Proficiency
- Microsoft Excel
Hobbies
- Gym
- Sports
- Horseback riding
- Instrument
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Ochoa Transportation Services
06.2022 - 12.2022
Certificate - Electrician
UEI College
High School Diploma -
Don Antonio Lugo High School
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