Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christopher Orellana

West Hempstead

Summary

Driven Lead Sales Associate with proven success in leadership roles and extensive knowledge of service sales. Committed to exceeding goals, working closely with coworkers, and closing sales quickly. Expertise in various sales tactics and negotiations.

Overview

4
4
years of professional experience

Work History

Sales Lead

Loft
05.2023 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Completed store opening and closing procedures.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.

Visual Merchandiser

Banana Republic
10.2021 - Current
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
  • Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.

Sales Associate

Tilly's Clothing Store
09.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Leasing and Marketing Assistant

The Pier Conway
09.2019 - 08.2021
  • Confirmed appointments, communicated with clients, and updated client records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Education

BBA - Busniess of Fashion

LIM College
New York, NY
12.2025

Associate of Science - Fashion Merchandising

Nassau Community College
Garden City, NY
12.2023

Skills

  • Sales Program Creation
  • Key Account Management
  • Merchandise Flow
  • Sales Closing
  • Stockroom Management
  • Business Development

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Lead

Loft
05.2023 - Current

Visual Merchandiser

Banana Republic
10.2021 - Current

Sales Associate

Tilly's Clothing Store
09.2021 - 01.2022

Leasing and Marketing Assistant

The Pier Conway
09.2019 - 08.2021

BBA - Busniess of Fashion

LIM College

Associate of Science - Fashion Merchandising

Nassau Community College

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