CHRISTOPHER ORTEGA
Hialeah,FL
Summary
Motivated and driven sales and hospitality professional with hands-on experience in fast-paced, customer-focused environments. Skilled at building strong relationships, exceeding customer expectations, and maintaining high operational standards. Experienced in sales, wireless retail, customer service, bartending, and team leadership. Dedicated to creating positive experiences and contributing to business growth through hard work, consistency, and genuine service.
Overview
7
7
years of professional experience
Work History
Retail Sales Specialist
Verizon Wireless
Miami Gardens
01.2023 - Current
- - Consult with customers to customize wireless solutions that meet personal and business needs.
- - Recognized as a Subject Matter Expert (SME) in Business Sales and Personal Shopper integration.
- - Mentor and support team members with business account setup, plan selection, and sales strategies.
- - Maintain in-depth product knowledge across devices, services, and promotions.
Lead Bartender and Server
Benihana
Coral Gables
01.2021 - 01.2023
- - Delivered fine dining service, managing multi-course meals and specialized cocktail orders.
- - Maintained expert menu knowledge to enhance guest experiences.
- - Trained new team members on service standards and guest engagement.
- - Supported management in promoting teamwork and resolving guest concerns.
Assistant Store Manager
Foot Locker
01.2019 - 01.2021
- - Supervised daily operations and coached sales associates.
- - Managed inventory, merchandising, and corporate compliance.
- - Supported payroll, scheduling, and onboarding new hires.
- - Fostered a positive, high-energy sales environment.
Sales Specialist
Banter by Piercing Pagoda
01.2018 - 01.2019
- - Delivered personalized sales and service.
- - Promoted financing options and service agreements.
- - Certified in safe and professional ear piercing.
Education
Bachelor of Arts - Business, Law, and Society
Florida International University
04.2025
Skills
- - Wireless Sales and Solutions
- - Business Sales and Account Management
- - Customer Engagement and Retention
- - Hospitality and Guest Services
- - Team Training and Mentorship
- - Multilingual: English, Spanish, Italian
Communication
Fluent in English, Spanish, and Italian. Skilled in building rapport with diverse audiences and delivering customized consultations.
Timeline
Retail Sales Specialist
Verizon Wireless
01.2023 - Current
Lead Bartender and Server
Benihana
01.2021 - 01.2023
Assistant Store Manager
Foot Locker
01.2019 - 01.2021
Sales Specialist
Banter by Piercing Pagoda
01.2018 - 01.2019
Bachelor of Arts - Business, Law, and Society
Florida International University