Christopher Osborne Sr
Peoria,IL
Summary
Proven leader and Operations Manager at Apex Roofing Inc, adept in enhancing customer satisfaction and streamlining business processes for efficiency. Skilled in project management and customer relations, with a track record of developing successful client relationships and implementing robust compliance policies. Excels in verbal and written communication, ensuring project success and repeat business through exceptional service.
Overview
26
26
years of professional experience
Work History
Owner/Operations Manager
Apex Roofing Inc
07.2012 - Current
- Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increase customer satisfaction by providing thorough consultations and accurate project estimates.
- Demonstrate excellent communication skills both in-person and remotely when presenting proposals or discussing project details with clients.
- Conduct regular follow-ups with clients after project completion to ensure satisfaction and gather feedback for improvement.
- Provide exceptional customer service by addressing concerns promptly and professionally during all stages of the project.
- Assist clients in selecting appropriate roofing materials based on their needs, budget, and aesthetic preferences.
Sign Installer
Sign Service USA
12.2006 - 07.2012
- Improved client satisfaction by efficiently installing and maintaining high-quality signage for various businesses.
- Evaluated job sites before beginning work, identifying potential hazards or obstructions that could impact the installation process.
- Effectively managed multiple concurrent assignments while maintaining a high level of attention to detail and adherence to quality standards.
- Maintained a safe working environment by adhering to industry best practices and safety regulations during sign installations.
Automotive Service Advisor
Auto Lube Inc
06.1998 - 12.2006
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Safeguarded the environment through responsible disposal of used oil, filters, batteries, and other hazardous materials according to local regulations.
- Increased repeat business by establishing rapport with customers through clear communication and explanation of services performed.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Education
GED -
Ged Testing
Melbourne, FLSkills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Business Management
- Operations Management
- Project estimating
- Bidding processes
- Regulatory Compliance
Timeline
Owner/Operations Manager
Apex Roofing Inc
07.2012 - Current
Sign Installer
Sign Service USA
12.2006 - 07.2012
Automotive Service Advisor
Auto Lube Inc
06.1998 - 12.2006
GED -
Ged Testing
Similar Profiles
Chase TuckerChase Tucker
Salesman at Storm Roofing Solutions/Apex RoofingSalesman at Storm Roofing Solutions/Apex Roofing
Jason RiceJason Rice
Sales Agent at Apex Roofing & RestorationSales Agent at Apex Roofing & Restoration
Taylor BarbourTaylor Barbour
Sales Closer at Apex Roofing & Restoration - 4 StatesSales Closer at Apex Roofing & Restoration - 4 States
John GayJohn Gay
Sales & Delivery at ABarr SimpsonSales & Delivery at ABarr Simpson
Ashley WoodsAshley Woods
Lead Child Welfare Specialist at Children's Home Association of IllinoisLead Child Welfare Specialist at Children's Home Association of Illinois