Christopher Owens
Marlboro,NJ
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
8
8
years of professional experience
Work History
Shift Leader Manager
Quick Chek Stores
2021.08 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Lead Guest Service Agent
Ocean Place Resort
2019.02 - 2021.07
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Cook
Cheezen
2016.03 - 2021.02
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
Education
Bachelor of Science - Hospitality Administration And Management
New Jersey City University
Jersey City, NJ05.2023
Skills
- Production Preparation
- Performance Motivation
- Inventory Optimization
- Staff Motivation and Discipline
- Safety Management
- Training Initiatives
Timeline
Shift Leader Manager
Quick Chek Stores
2021.08 - Current
Lead Guest Service Agent
Ocean Place Resort
2019.02 - 2021.07
Cook
Cheezen
2016.03 - 2021.02
Bachelor of Science - Hospitality Administration And Management
New Jersey City University
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