Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Owens

Marlboro,NJ

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

8
8
years of professional experience

Work History

Shift Leader Manager

Quick Chek Stores
08.2021 - Current
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Lead Guest Service Agent

Ocean Place Resort
02.2019 - 07.2021
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

Cook

Cheezen
03.2016 - 02.2021
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Education

Bachelor of Science - Hospitality Administration And Management

New Jersey City University
Jersey City, NJ
05.2023

Skills

  • Production Preparation
  • Performance Motivation
  • Inventory Optimization
  • Staff Motivation and Discipline
  • Safety Management
  • Training Initiatives

Timeline

Shift Leader Manager

Quick Chek Stores
08.2021 - Current

Lead Guest Service Agent

Ocean Place Resort
02.2019 - 07.2021

Cook

Cheezen
03.2016 - 02.2021

Bachelor of Science - Hospitality Administration And Management

New Jersey City University

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Christopher Owens