Christopher Pace
Columbus,OH
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Serv Safe certified
Overview
18
18
years of professional experience
Work History
Assistant Manager
Popeyes Chicken (Gilligan)
Columbus, OH
03.2024 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Assist with day to day operations
General Manager
McDonald's
Columbus, OH
07.2018 - 02.2024
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
General Manager
Tim Hortons
Columbus, OH
04.2015 - 04.2018
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Assistant Store Manager
McDonald’s
Columbus, Ohio
06.2013 - 06.2015
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Shift Manager
McDonald’s
Columbus, Ohio
06.2009 - 06.2013
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
Crew Member
McDonald's
Columbus, Ohio
06.2007 - 06.2009
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Assisted management team with inventory counts of food products and beverage supplies.
- Resolved customer complaints in a professional manner.
- Processed takeout orders quickly to ensure timely delivery of meals.
Education
High School Diploma -
Whitehall Yearling High School
Whitehall, OH06.2009
Some College (No Degree) - Business
Hamburger University
Chicago, ILSkills
- Sales Team Development
- Performance Improvements
- Supervision and Training
- Policy/Program Development
- Staff Scheduling
Certification
- Servsafe certified
Timeline
Assistant Manager
Popeyes Chicken (Gilligan)
03.2024 - Current
General Manager
McDonald's
07.2018 - 02.2024
General Manager
Tim Hortons
04.2015 - 04.2018
Assistant Store Manager
McDonald’s
06.2013 - 06.2015
Shift Manager
McDonald’s
06.2009 - 06.2013
Crew Member
McDonald's
06.2007 - 06.2009
High School Diploma -
Whitehall Yearling High School
Some College (No Degree) - Business
Hamburger University