Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christopher Paulen

Springfield,IL

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

8
8
years of professional experience

Work History

Union Steward

Caterpillar
02.2023 - Current
  • Improved labor relations by mediating disputes and promoting a supportive work environment.
  • Maintained compliance with union contracts through careful review and communication of relevant information to members.
  • Enhanced member satisfaction by addressing grievances promptly and effectively.
  • Ensured fair treatment of all workers through diligent investigation of labor practices and potential violations.
  • Educated new employees on their rights, benefits, and responsibilities as union members during orientation sessions.

Fabrication Specialist

Caterpillar
03.2021 - Current
  • Increased production efficiency by implementing lean manufacturing principles and streamlining fabrication processes.
  • Enhanced product quality with meticulous attention to detail in assembly, welding, and finishing procedures.
  • Improved workplace safety by conducting regular equipment inspections, maintaining a clean work environment, and promoting safe practices among colleagues.
  • Conducted thorough quality inspections at various stages of the fabrication process to ensure adherence to specifications and maintain customer satisfaction.

Mobile Expert/Key Holder

T-Mobile
06.2020 - 03.2021
  • Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
  • Increased customer satisfaction by providing expert advice on mobile devices and plans.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.

Reciever

Menards
07.2019 - 06.2020
  • Increased efficiency in the receiving process by implementing new inventory management systems.
  • Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
  • Improved communication with suppliers, resulting in better coordination of incoming shipments.
  • Maintained a clean and organized receiving area, enhancing workflow and productivity.
  • Trained new employees on receiving procedures, improving overall team performance.

Delivery Driver/Warehouse

Springfield Furniture Direct
07.2016 - 07.2019
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Education

Trades in Welding -

Lincoln Land Community College
Springfield, IL
03.2020

High school or equivalent in basic -

Auburn High School
Springfield, IL
05.2016

Skills

    • Policy Interpretation
    • Leadership Qualities
    • Excellent Communication
    • Complaint Handling
    • Task Prioritization
      • Self Motivation
      • Problem-solving abilities
      • Multitasking Abilities
      • Goal Setting

Accomplishments

  • Advanced Level Welding Certification with Honors
  • Shielded Metal Arc Welding Certification
  • Intermediate Level Welding Certification
  • Basic Multipractice Welding Certification
  • Forklift Certification

Timeline

Union Steward

Caterpillar
02.2023 - Current

Fabrication Specialist

Caterpillar
03.2021 - Current

Mobile Expert/Key Holder

T-Mobile
06.2020 - 03.2021

Reciever

Menards
07.2019 - 06.2020

Delivery Driver/Warehouse

Springfield Furniture Direct
07.2016 - 07.2019

Trades in Welding -

Lincoln Land Community College

High school or equivalent in basic -

Auburn High School

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Christopher Paulen