Christopher Pecora
Chandler,TX
Summary
I have 44 years of restaurant business experience. I am a motivated individual, I work hard, I have a good work ethic, I'm Proficient in utilizing time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth/management. Can handle everything and anything business related. I know I will be an asset to your company.
Overview
39
39
years of professional experience
1984
1984
years of post-secondary education
1
1
Certification
Work History
Kitchen Manager
Boss Pizza
Las Vegas, Nevada
08.2020 - 08.2024
- Managed daily kitchen operations and staff scheduling effectively.
- Trained new employees on food safety and preparation techniques.
- Oversaw inventory management and ensured stock levels met demand.
- Implemented kitchen cleanliness standards to comply with health regulations.
- Coordinated with suppliers to maintain quality of ingredients and supplies.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Performed weekly inventories of food items stored in refrigerators or freezers.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Received, organized and rotated paper goods and food ingredients.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Managed employee relations by providing guidance on job duties as well as disciplinary actions when needed.
- Evaluated employee performance through observation of work habits, attitude toward customers and adherence to company policies.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Developed and implemented kitchen policies, procedures and quality standards.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Utilized various preparation and cooking methods to create menu items in accordance with recipes.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
Store Operations Manager
Mark Rich's Ny Pizza And Pasta
Las Vegas, Nevada
08.2012 - 08.2015
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Led training programs for new employees on operational procedures.
- Implemented visual merchandising standards to enhance product presentation.
- Conducted regular safety inspections and addressed potential hazards promptly.
Business Owner
East Coast Pizzeria & Restaurant
Las Vegas, Nevada
02.2005 - 08.2010
- Managed daily operations to ensure efficient business functionality.
- Developed marketing strategies to enhance brand visibility and reach.
- Oversaw inventory management to maintain optimal stock levels.
- Implemented financial tracking systems for effective budget management.
- Coordinated customer service efforts to improve client satisfaction.
- Trained staff on operational procedures and service standards.
- Negotiated with suppliers to secure favorable terms and pricing.
- Analyzed market trends to inform product offerings and services.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Interviewed, trained and supervised employees.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Conferred with customers to understand needs and finalize purchase orders.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Resolved issues quickly through meticulous research and quick decision-making.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Ensured compliance with all local laws and regulations related to the business operations.
- Kept up-to-date on regulatory changes affecting business operations.
- Resolved conflicts between employees or customers in a timely manner.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Scheduled maintenance activities for equipment used by the business.
- Conducted regular meetings with employees to review progress towards company goals.
- Managed inventory levels to meet customer demand while minimizing costs.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Identified and recruited staff members, including managers and sales personnel.
- Improved company's quality and productivity by streamlining systems and processes.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Conducted market research to identify new opportunities for growth.
- Established strong relationships with vendors to ensure quality products at competitive prices.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Sales Manager
Broadway Pizzeria
Las Vegas, Nevada
10.2000 - 06.2005
- Developed training materials for new sales staff onboarding processes.
- Coordinated promotional campaigns to enhance product visibility and reach.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Achieved company growth and brand development through market expansion and sales.
- Implemented process changes to streamline sales department workflow.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Oversaw regional and local sales managers and staff.
Store Manager
Mr. Pizza Restaurant
Sunrise, Florida
01.1995 - 10.2000
- Managed daily operations of the restaurant to ensure smooth service delivery.
- Trained and supervised staff to maintain high customer service standards.
- Coordinated inventory management to optimize supply levels and reduce waste.
- Conducted regular staff meetings to communicate goals and address concerns.
- Ensured compliance with health and safety regulations throughout the restaurant.
- Developed schedules to effectively allocate staff for peak service times.
- Resolved customer complaints promptly to enhance overall dining experience.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared monthly reports on sales figures, expenses, profits.
Business Development Manager
Annunziata's pizza & pasta house
Fort Lauderdale, Florida
01.1986 - 12.1994
- Developed strategic partnerships with local businesses to increase customer engagement.
- Conducted market research to identify new business opportunities and trends.
- Coordinated promotional events and marketing campaigns to enhance brand visibility.
- Collaborated with team members to refine service offerings and customer experience.
- Managed client communications to ensure satisfaction and repeat business.
- Assisted in training staff on sales techniques and product knowledge.
- Analyzed competitor strategies to inform business development initiatives.
- Built relationships with vendors to improve supply chain efficiency and costs.
- Maintained a database of existing customers and prospective leads.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Established new customer accounts using negotiation and sales closing abilities.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Education
Associate of Arts - Business Management
Broward College
Fort Lauderdale, FL 06.1982 - 01.1984
General Education Dev. Diploma
Davie, FLSome College (No Degree) - Business Management/marketing
University of Florida
Gainesville, FLSkills
- Associates degree in business management
- A-Z Culinary skills, Cashier, chef, etc
- Have extensive restaurant experience in every aspect of the business
- Sales and market development/planning,
- Excels in strategic business management, staff management, vendor experience, evaluations, issue resolution, and customer satisfaction
- Proficient in Sales All sales in person, in store, door to door, etc
- Business improvement, process development, 20 years of management experience
- Policy implementation
- Staff training
- Budget creation
- Analytical thinking
- Financial administration
- Operational oversight
- Safety protocols and procedures
- Retail operations management
- Issue resolution
- Budget administration
- Knowledgeable about any and all things related to business
Certification
Master Certification in food handling.
References
References available upon request.
Timeline
Kitchen Manager
Boss Pizza
08.2020 - 08.2024
Store Operations Manager
Mark Rich's Ny Pizza And Pasta
08.2012 - 08.2015
Business Owner
East Coast Pizzeria & Restaurant
02.2005 - 08.2010
Sales Manager
Broadway Pizzeria
10.2000 - 06.2005
Store Manager
Mr. Pizza Restaurant
01.1995 - 10.2000
Business Development Manager
Annunziata's pizza & pasta house
01.1986 - 12.1994
Associate of Arts - Business Management
Broward College
06.1982 - 01.1984
General Education Dev. Diploma
Some College (No Degree) - Business Management/marketing
University of Florida