Ryan Stokes
Springfield,MO
Summary
Behavioral health professional with deep expertise in managing patient care and treatment plans. Strong focus on team collaboration and achieving optimal outcomes, ensuring consistency and adaptability in dynamic environments. Skilled in clinical assessments, patient advocacy, and therapeutic interventions, with calm and empathetic demeanor that fosters trust and cooperation. Proven ability to drive results and support continuous improvement in behavioral health settings.
Overview
19
19
years of professional experience
Work History
RTC Night Manager
Lakeland Behavioral Health
03.2025 - Current
- Supervised nightly operations, ensuring efficiency and adherence to safety protocols.
- Managed staff scheduling, optimizing coverage during peak hours for improved service delivery.
- Trained and mentored team members, fostering a culture of collaboration and continuous improvement.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Participated in ongoing professional development activities to remain current on best practices in behavioral health care coordination.
Substitute Teacher
SPRINGFIELD PUBLIC SCHOOLS
01.2022 - Current
- Delivered engaging lesson plans to ensure student comprehension and participation.
- Adapted instructional materials to meet diverse learning needs of students.
- Managed classroom behavior and maintained a positive learning environment.
- Collaborated with teachers to support ongoing curriculum development and delivery.
Behavioral Health Associate 3
LAKELAND BEHAVIORAL HEALTH
07.2024 - 03.2025
- Implemented individualized treatment plans for diverse patient populations, ensuring adherence to therapeutic protocols.
- Facilitated group therapy sessions, enhancing communication and social skills among participants.
- Monitored patient progress and documented behavioral changes in electronic health records for accurate reporting.
- Advocated for patients' needs within healthcare settings, promoting awareness of resources and support services available.
- Trained New BHAs in initial on unit processes and procedures
Behavioral Health Associate 1
LAKELAND BEHAVIORAL HEALTH
05.2024 - 07.2024
- Conducted patient assessments and contributed to individualized treatment plans.
- Monitored patient behavior and provided timely interventions in crisis situations.
- Documented patient progress accurately, ensuring compliance with regulatory standards.
- Facilitated therapeutic groups, promoting engagement and skill development among participants.
Business Credit Card Customer Service
CHASE BANK
01.2021 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new team members on company policies and service protocols, fostering a collaborative environment.
- Managed escalated customer complaints with professionalism, ensuring timely resolutions and improved client relations.
Distribution Manager
BASS PRO SHOPS
12.2017 - 01.2021
- Oversaw daily distribution operations, ensuring timely and accurate order fulfillment.
- Managed inventory levels, optimizing stock availability across multiple retail locations.
- Implemented process improvements that enhanced efficiency in shipping and receiving workflows.
- Trained and mentored staff on best practices in logistics and safety compliance.
- Analyzed distribution performance metrics to identify areas for operational enhancement.
Distribution Supervisor
BASS PRO SHOPS
01.2016 - 12.2017
- Supervised daily distribution operations, ensuring timely and accurate order fulfillment.
- Trained and mentored staff on best practices for inventory management and safety protocols.
- Implemented process improvements that enhanced workflow efficiency within distribution center.
- Coordinated cross-functional communication between departments to streamline logistics operations.
- Collaborated with other departments to develop cross-functional solutions for logistical challenges.
Distribution Lead
BASS PRO SHOPS
06.2013 - 01.2016
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Stocking Associate
BASS PRO SHOPS
01.2013 - 06.2013
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
Seasonal Stocker
BASS PRO SHOPS
11.2012 - 01.2013
- Restocked shelves promptly to maintain optimal inventory levels and ensure product availability.
Account Manager
IMAGE PROMOTIONS
06.2008 - 02.2012
- Developed and maintained strong client relationships to enhance account retention and satisfaction.
- Oversaw project execution, ensuring timely delivery of promotional materials and services.
- Analyzed market trends and client feedback to identify opportunities for service improvements.
Marching Saxophone Tech
MUSIC EMPLOYMENT
06.2010 - 11.2010
- Operated and maintained musical equipment to ensure optimal performance during events.
Sales Associate
IMAGE PROMOTIONS
06.2006 - 08.2008
- Delivered exceptional customer service, addressing inquiries and resolving issues to enhance client satisfaction.
- Analyzed customer feedback to identify trends and recommend improvements for products and services offered.
Student Teacher
MUSIC EMPLOYMENT
09.2007 - 05.2008
- Facilitated collaborative learning environments to encourage peer interaction and teamwork
- Organized and led extracurricular music activities to foster student interest in the arts
Jr. High School A+ Program Assistant Director
MUSIC EMPLOYMENT
09.2006 - 05.2007
- Prepared clearly written and formatted documents and reports.
- Assisted with planning and coordinating day-to-day and special program activities.
Education
Math Education Degree / Social Work Degree - Math Education, Social Work
Missouri State University
12-2027
Business Management Degree - Business Management
Ozark Technical Community College
12.2013
Music Education Degree / Business Management Degree - Music Education, Business Management
Missouri State University
12.2012
General Education - General Education
Ozark High School
05.2008
Skills
- Staff management and work task delegation
- Maintain unbiased relations with associates
- Excellent team building skills with co-workers and management
- Strong communication and listening skills
- Strong personal commitment to quality customer service/satisfaction
- Maintain in-depth knowledge of multiple aspects of distribution
- High degree of personal responsibility
- Excellent Training and Teaching skills
- Open-minded to Associates and Management
- Proven highly motivated performer with good goal setting and attaining abilities
- Proficient in MS Excel, MS Word, and Other Computer based aspects
- Proficient in Business skills, Mathematics skills and Customer/Vendor Relations
- Proficient in adapting to changes with excellent problem solving skills
- Enjoy the daily challenges of responding to crisis level needs
- People management
- Security awareness
- Complaint handling
- Customer service focus
Timeline
RTC Night Manager
Lakeland Behavioral Health
03.2025 - Current
Behavioral Health Associate 3
LAKELAND BEHAVIORAL HEALTH
07.2024 - 03.2025
Behavioral Health Associate 1
LAKELAND BEHAVIORAL HEALTH
05.2024 - 07.2024
Substitute Teacher
SPRINGFIELD PUBLIC SCHOOLS
01.2022 - Current
Business Credit Card Customer Service
CHASE BANK
01.2021 - 07.2021
Distribution Manager
BASS PRO SHOPS
12.2017 - 01.2021
Distribution Supervisor
BASS PRO SHOPS
01.2016 - 12.2017
Distribution Lead
BASS PRO SHOPS
06.2013 - 01.2016
Stocking Associate
BASS PRO SHOPS
01.2013 - 06.2013
Seasonal Stocker
BASS PRO SHOPS
11.2012 - 01.2013
Marching Saxophone Tech
MUSIC EMPLOYMENT
06.2010 - 11.2010
Account Manager
IMAGE PROMOTIONS
06.2008 - 02.2012
Student Teacher
MUSIC EMPLOYMENT
09.2007 - 05.2008
Jr. High School A+ Program Assistant Director
MUSIC EMPLOYMENT
09.2006 - 05.2007
Sales Associate
IMAGE PROMOTIONS
06.2006 - 08.2008
Music Education Degree / Business Management Degree - Music Education, Business Management
Missouri State University
General Education - General Education
Ozark High School
Math Education Degree / Social Work Degree - Math Education, Social Work
Missouri State University
Business Management Degree - Business Management
Ozark Technical Community College
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