Bringing compassion and positive attitude, suited for fostering supportive environments. Understanding behavioral health principles and proficient in therapeutic communication and crisis intervention. Committed to making meaningful impact on clients' mental well-being.
Overview
2025
2025
years of professional experience
Work History
Claims Processing Specialist
FinBe USA
02.2016 - Current
Collaborated with other departments to resolve complex claim issues, resulting in satisfied customers.
Enhanced communication between policyholders and adjusters, leading to quicker resolutions.
Coordinated with repair facilities to ensure timely estimates and repairs were completed for customers'' vehicles after an accident occurred.
Managed a high volume of claims, ensuring accurate documentation and proper followup.
Prepared insurance claim forms or related documents and reviewed for completeness.
Behavior Health Technician
First Step Behavioral Health
05.2024 - 01.2025
Built and maintained positive staff relationships to promote teamwork and better serve clients.
Completed documentation for every incident and forwarded to correct personnel for review.
Mentored new Behavior Health Technicians, sharing knowledge and expertise while ensuring adherence to established protocols and procedures.
Performed client intake procedures according to internal standards for new admissions.
Conducted client rounds to check on residents.
Job Coach
Broward Partnership for the Homeless
Reviewed employment applications and evaluated work history, education and training, job skills, compensation needs, and other qualifications of applicants
Contacted employers to increase job bank and improve relationships with organization
Developed and instructed life skill classes to improve applicant's employment skills
Assisted applicant's with resume writing, interviewing skills, computer skills and job searching and enrollment in vocational school and GED /high school diploma programs
Behavior Health Technician
Henderson Behavioral Health
03.1997 - 06.2006
Completed documentation for every incident and forwarded to correct personnel for review.
Performed client intake procedures according to internal standards for new admissions.
Senior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USASenior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USA