Christopher Randazzo
Justin
Summary
Results-driven professional with extensive leadership experience at Tom Thumb Food Stores. Proven ability to enhance team productivity and customer satisfaction through effective training and inventory management. Skilled in implementing loss prevention strategies and optimizing operational efficiency, ensuring a secure environment. Experienced in developing store-wide policies that promote customer engagement and reduce issues, contributing to overall business profitability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Firestone Auto Care
Argyle
09.2025 - 02.2026
- Managed daily operations to enhance service delivery quality.
- Trained and supervised staff to enhance performance and efficiency.
- Developed and implemented service protocols to streamline customer interactions.
- Resolved customer complaints by collaborating with relevant departments to ensure timely resolution.
- Monitored service metrics to pinpoint areas for process improvement.
- Coordinated schedules and assigned tasks for optimal resource allocation.
- Ensured compliance with company policies and industry regulations.
- Fostered a positive work environment through effective communication.
Overnight Manager
Tom Thumb Food Stores
11.2024 - 07.2025
- Supervised overnight store operations, ensuring compliance with safety and security protocols.
- Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Trained team members on customer service standards and operational procedures.
- Coordinated nightly store resets to enhance product placement and improve accessibility for customers.
- Managed inventory levels, conducting regular stock audits to maintain product availability.
- Coordinated with vendors to ensure timely deliveries and proper stock rotation during overnight restocking efforts.
- Implemented loss prevention strategies to reduce shrinkage through proactive oversight and monitoring.
U-Haul Manager
RnR Automotive and Marine
03.2020 - 10.2023
- Oversaw daily operations, ensuring efficiency and adherence to safety protocols.
- Streamlined workflow processes, enhancing team productivity and reducing operational delays.
- Managed inventory control, tracking stock levels and optimizing supply chain logistics.
- Cross-trained existing employees to maximize team agility and performance.
- Developed training programs to elevate technical skills and service standards.
- Implemented quality assurance measures, leading to enhanced customer satisfaction ratings.
- Coordinated maintenance schedules for equipment, minimizing downtime and repair costs.
- Analyzed performance data to pinpoint improvement areas in service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Don Antonio Lugo High School
Chino, CA07-2018
Some College (No Degree) - Sociology/Psychology
University of Oregon
Eugene, ORSkills
- Motivational skills
- Employee relations
- Policy enforcement
- Sales strategies
- Leadership
- Customer service
- Warehouse organization
- People management
- Property maintenance
- Complaint handling
- Guest relations
- Visual merchandising
- Marketing
- Property security
- Shelf restocking
- Team performance monitoring
- Attention to detail
- Time management
- Problem-solving
- Reliability
- Communication skills
- Computer proficiency
Accomplishments
- Supervised team of 5 to 8 staff members.
- Documented and resolved communication issues which led to better overall shift preformance.
- Achieved Store Director satisfaction through effectively helping with bringing together a team without a leader.
Languages
English
Certification
- Overnight Manager, Tom Thumb - 2024-2025
- U-Haul Manager, Uhaul - 2020-2023
Timeline
Service Manager
Firestone Auto Care
09.2025 - 02.2026
Overnight Manager
Tom Thumb Food Stores
11.2024 - 07.2025
U-Haul Manager
RnR Automotive and Marine
03.2020 - 10.2023
High School Diploma -
Don Antonio Lugo High School
Some College (No Degree) - Sociology/Psychology
University of Oregon