Christopher Reich
Pikes Diner & Crabhouse
SYKESVILLE,MD
1
Certification
18
years of professional experience
Adaptable operations professional with a strong background in leadership, training, and problem resolution across restaurant and route sales environments. Recognized for building dependable teams, maintaining smooth daily operations, and supporting revenue growth through strong customer service and accountability.
Work History
General Manager
9 Years 6 Months- Monitor P&L performance, review expenses, and implement controls to improve profitability.
- Oversee inventory control, ordering, and vendor relations to support product availability and cost management.
- Manage labor scheduling, staffing needs, and shift coverage to maintain smooth service during peak periods.
- Direct daily restaurant operations, ensuring consistent service quality and efficient front- and back-of-house coordination.
- Recruit trained, and coached team members on service standards, food safety, and operational procedures.
- Address customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Monitor daily cash discrepancies, inventory shrinkage and drive-off.
Route Sales Representative
12 Years 9 Months- Consistently grew sales by at least 10% year over year through effective coordination with store leadership.
- Managed route delivery, ensuring timely stock replenishment and accurate product rotation at customer locations.
- Coordinated daily orders, invoices, and account paperwork for reliable route sales execution.
- Built customer relationships through responsive service and consistent follow-through on delivery needs.
- Inspected merchandise presentation, correcting out-of-stock conditions and maintaining brand standards.
- Trained newer route staff on account setup, product handling, and customer service expectations.
- Resolved order discrepancies with store partners, maintaining accuracy and continuity across assigned accounts.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Awarded Salesman of the Year in 2018 for superior service.
President
5 Years 1 Month- Developed long-term business strategies supporting revenue growth, cost control, and operational consistency.
- Oversaw budgeting, forecasting, and financial reviews to guide informed executive decisions.
- Negotiated vendor partnerships, securing reliable supply quality and favorable purchasing terms.
- Directed daily operations, aligning staffing, service standards, and guest experience across restaurant functions.
- Monitored compliance with health, safety, and licensing requirements to maintain operational readiness.
- Managed crisis situations effectively while minimizing disruption to daily operations.
Education
No Degree
Skills
Operations management
P&L management
Customer relations
Training programs
Employee scheduling
Problem resolution
Administrative skills
Efficient multi-tasker
Certification
SafeServ certified thru January, 2028.
TAM certified thru January, 2029.
Timeline
General Manager
Pikes Diner & Crabhouse
04.2017 - CurrentRead More
Route Sales Representative
Peet's Coffee
09.2013 - 06.2026Read More
President
411 Inc, T/A Jilly's Ellicott City
09.2008 - 10.2013Read More
Western Maryland College
No Degree
Read More