Christopher Rhodes
Hollywood,FL
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
15
15
years of professional experience
Work History
Store Manager
Publix Super Markets Inc
Miami, Florida
06.2022 - 01.2025
- After successfully handling one of the biggest stores in broward county I was asked to relocate to one of the top stores in Miami in hopes of improving store operations, associate moral, and merchandising.
- Prepared monthly reports on sales figures, expenses, profits.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Identified opportunities for cost savings through waste reduction initiatives.
- Established customer service standards and monitored staff compliance.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored inventory levels and placed orders to restock shelves.
- Formed and sustained strategic relationships with clients.
- Organized promotional events to increase product awareness.
- Maintained accurate records of employee performance reviews.
- Assessed operational efficiency of the store's departments.
- Delegated work to staff, setting priorities and goals.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Forecasted customer demand to set prices or credit terms for goods or services.
Store Manager
Publix Super Markets Inc
Hollywood, Florida
05.2021 - 06.2022
- After successfully handling my last store I was asked to relocate to the third highest volume store in Broward county. The goals for this location was to improve merchandising, work space organization, associate satisfaction, and store productivity.
- Planned special promotions or discounts based on market trends.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Store Manager
Publix Super Markets Inc
Cooper City, Florida
04.2020 - 05.2021
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Planned special promotions or discounts based on market trends.
- Recruited, trained and supervised new employees.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Ensured compliance with safety regulations and company policies.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Created weekly work schedules for store personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Developed strategies to maximize sales and profitability.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Resolved customer complaints in a timely manner.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Performed regular price checks to ensure competitive pricing.
- Monitored employee performance and identified performance gaps for corrective action.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- When I was asked to relocate to this store the biggest opportunities were merchandising and store moral. We improved all aspects and in one year had reached the goals.
Store Manager
Publix Super Markets Inc
Pembroke Pines, Florida
03.2019 - 04.2020
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created weekly work schedules for store personnel.
- Formed and sustained strategic relationships with clients.
- Managed inventory
- Managed store costs
- Managed payroll
- Managed customer concerns
- Managed 145 associates
- Managed store costs
- Established customer service standards and monitored staff compliance.
- Implemented campaigns and promotions to help with developing goods and services.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Developed strategies to maximize sales and profitability.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Assessed operational efficiency of the store's departments.
- Since this was a new store I was tasked with opening the biggest task I faced was establishing the culture and shopping experience for our store team and customers.
Assistant Store Manager
Publix Super Markets Inc
Miami, Florida
01.2017 - 03.2019
- During this time period I was asked to relocate 4 times to improve overall work space organization, merchandising, and training across the district.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Grocery Manager
Publix Super Markets Inc
Miami, Florida
01.2015 - 01.2017
- During these two years I was a grocery manager in two different locations.
- Delegated work to staff, setting priorities and goals.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Collaborated with vendors to negotiate prices on products and services.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
- Resolved customer complaints in a courteous and professional manner.
- Evaluated employee performance regularly and provided feedback on areas for improvement.
- Analyzed store's inventory and ordered merchandise and products to keep stock level.
- Ensured compliance with all health, safety, and sanitation regulations.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Organized promotional displays to maximize sales opportunities.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented new methods for reducing shrinkage and increasing profitability.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ordered supplies as needed while staying within budget parameters.
- Scheduled shifts for employees based on business needs while adhering to labor laws.
- Monitored inventory levels and stock shelves with new merchandise.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Assistant Grocery Manager
Publix Super Markets Inc
Miami, Florida
01.2010 - 01.2015
- During this time I was an assistant grocery manager in 3 locations where I was asked to support my grocery manager in every way and help make the department successful
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular inventory audits to ensure accuracy of stock counts.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Monitored stock levels and ordered inventory as needed.
Education
High School Diploma -
Florida Christian School
Miami, Florida06-2003
Skills
- Hourly shift management
- Promotional planning
- Operational budgeting
- Store operations oversight
- Employee training
- Retail sales techniques
- Customer relations
- Strategic planning
- Vendor management
- Competitor monitoring
- Customer service
- Profit margin optimization
- Operations oversight
- Cash management
- Shift scheduling
- Talent recruitment
- Staff performance improvement
- Employee supervision and motivation
- Leading staff meetings
- Documentation and reporting
- Inventory management
- Goals and performance
- Financial operations management
- Store merchandising
- Customer service management
- Accurate money handling
- Reliable
- Team leadership and coaching
- Retail merchandise quality standards
- Friendly and positive
- Supply ordering
- Program implementation
- Customer response
- POS systems
- Team development
- Supply chain management
- Merchandise planning
- Team building and leadership
- Training and mentoring
- Performance metrics evaluation
- Root-cause analysis
- Team leadership
- Team building
- Outstanding communication skills
- Store displays
- Flexible schedule
- Retail inventory management
- Leadership development
Timeline
Store Manager
Publix Super Markets Inc
06.2022 - 01.2025
Store Manager
Publix Super Markets Inc
05.2021 - 06.2022
Store Manager
Publix Super Markets Inc
04.2020 - 05.2021
Store Manager
Publix Super Markets Inc
03.2019 - 04.2020
Assistant Store Manager
Publix Super Markets Inc
01.2017 - 03.2019
Grocery Manager
Publix Super Markets Inc
01.2015 - 01.2017
Assistant Grocery Manager
Publix Super Markets Inc
01.2010 - 01.2015
High School Diploma -
Florida Christian School