Christopher Rivas
Shrub Oak,NY
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
15
15
years of professional experience
Work History
Service Advisor
Curry Toyota
Cortlandt Manor, NY
01.2019 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
Technician
Shrub Oak Auto
Baldwin Place, NY
08.2015 - 01.2019
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
Technician, Radiator and Fuel Tank Repair
C & A Automotive And Putnam Radiator
287 US-6, Mahopac, NY 10541
10.2008 - 08.2015
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Cleaned, repaired, rebuilt and Fabricated radiators
- Cleaned, repaired and coated fuel tanks
- Mig and Tig welding
Education
High School Diploma -
Lakeland Senior High School
Shrub Oak NY 1058806.1998
Skills
- Diagnostics and Repair
- Maintenance Reporting
- Calm and Professional Under Pressure
- Online Chat
- Livechat Messaging
Timeline
Service Advisor
Curry Toyota
01.2019 - Current
Technician
Shrub Oak Auto
08.2015 - 01.2019
Technician, Radiator and Fuel Tank Repair
C & A Automotive And Putnam Radiator
10.2008 - 08.2015
High School Diploma -
Lakeland Senior High School