Christopher Roan

• Salaried
• Proven ability to learn quickly and adapt to new situations.
• Passionate about learning and committed to continual improvement.
• Proven ability to develop and implement creative solutions to complex problems.
• Strengthened communication skills through regular interactions with others.

• Salaried
• Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
• Maintained updated product knowledge to successfully educate and advise customers.
• Bult positive relationships with vendors for consistent and reliable supply of products.
• Developed and implemented successful strategies to increase sales and profits.

• Salaried
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.

• Full-Time
• Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
• Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
• Reported hazardous or unsafe conditions to management to reduce risk of injury.
• Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
• Wrote reports outlining activities and results.

• Full-Time
• Provided detailed estimates of labor costs, material costs, and time frames for completion of projects.
• Ordered materials needed for installation of new flooring systems.
• Provided excellent customer service in order to ensure satisfaction with completed projects.
• Resolved customer complaints promptly and efficiently when they arise during a project.

• Part-Time
• Performed routine maintenance including oil changes, tire rotations, air filter/wiper replacement, and fuel injection services.
• Provided accurate estimates of repair times to customers prior to work being performed.
• Performed safety and emissions inspections.
• Maintained accurate records of time and materials required to perform repairs and service.

• (Seasonal)
• Managed and supervised team of 150 on-site technicians to ensure all tasks were completed within specified timeframes.
• Monitored employee performance, providing feedback as needed to improve overall productivity.
• Assisted in the development of effective strategies to increase customer satisfaction levels.

• (Seasonal)
• Inspected packaging material prior to use in order to ensure that it meets required standards.
• Organized storage areas to maximize movement and minimize labor.
• Promoted safe working conditions by monitoring safety procedures and equipment.
• Checked loaded materials compared to work orders for correctness.

• Part-Time
• Assisted customers with product selection and ordering process.
• Operated cash registers to process payments from customers.
• Maintained a clean and organized work area throughout shift.

• Oklahoma Army National Guard
• Deployed to Camp Beurhing, Kuwait

- May 2018 to May 2019

• Maintained and operated military vehicles in order to transport personnel, equipment, and supplies.
• Performed regular preventive maintenance checks on assigned vehicles, including oil changes and tire rotation.
• Assisted with planning operations by providing input on mission objectives, logistical needs, and troop movements.