Summary
Overview
Work History
Education
Certification
Timeline
Generic

KRISTY KIRKLAND

manager
New Orleans,Louisiana

Summary

17+ years in office administration, logistics, dispatching, import, export, and customer service. • Experienced in resolving customer complaints and commercial collections. Knowledgeable of SAP, Oracle, researching audits, scanning, medical terminology, legal, accounts payable and receivables, telecommunications, inventory, and management.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Operations Assistant Manager

Xpress Global Systems, LLC.
01.2021 - 12.2023
  • Streamlined operations by implementing efficient inventory management systems.
  • Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
  • Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.

Programmer Analyst

PDS Tech, Inc.
06.2021 - 11.2021
  • Programs the computer by encoding project requirements in computer language, entering coded information into the computer
  • Confirms program operation by conducting tests; modifying program sequence and/or codes
  • Keeps equipment operational by calling for repairs, following manufacturer's instructions and established procedures, evaluating new equipment.

Administrative Operations Support

Reinhart
12.2017 - 08.2020
  • Entered details such as payments, account information and call logs into the computer system
  • Analyzed departmental documents for appropriate distribution and filing
  • Produced ad hoc reports and documents for senior team members.

Load-Out Coordinator

Brown's Dairy
11.2015 - 09.2017
  • Coordinate daily load planning and partnering with Customer Service, and Warehousing to ensure on time pick-up and delivery
  • Work with distribution centers, plant operations, schedulers and Supply Planning to optimize customer service, inventory levels and operational manufacturing efficiencies
  • Resolve any dispatch or delivery time issues with warehousing and transportation partners.

Service Coordinator & Administrative Assistant

Kelly Services
12.2014 - 12.2015
  • Answering all incoming telephone calls, taking thorough messages, providing basic information to callers
  • Operate the switchboard efficiently, with minimum hold time, and handle all situations with callers and customers
  • Closing repair orders, processing customer payments, accounting for daily service receipts and revenues, ensuring customers understand their service work and charges, and supporting the service department as needed.

Administrative Assistant & Data Entry Clerk

Corporate Connection
02.2013 - 06.2015
  • Demonstrated ability to quickly learn organizational processes, workflows, policies and procedures of various companies
  • Answered telephones and courteously assisted customers within high-volume, deadline-driven settings
  • Managed front-desk reception, database administration, spreadsheet creation, meeting scheduling and expense/PO tracking.

Assistant Receiving Manager

Restaurant Depot
12.2009 - 12.2012
  • Communicate with buyers, brokers, and vendors to resolve receiving issues
  • Relieve customer service reps for break and lunch
  • Prepare and ship packages via Fed EX, UPS, DHL, US Postal Service, and other carriers
  • Monitor merchandise and personnel entering and exiting building for security reasons
  • Input receiving goods into computer using RF gun and print pallet tags and stickers.

Office Manager

Allen's Landscaping
08.2007 - 11.2010
  • Input, maintain and follow-up on accounts receivable process credit applications and set credit limits
  • Organize files, answer phones, and input data for invoice payments
  • Review and provide confirmation of Sales Orders available for shipment with Sales Administration.

Lead Commercial Collector

Allied Waste
11.2005 - 07.2007
  • Contact commercial customers with past due accounts to arrange timely payments
  • Maintain reports for supervisors on credit risks.

Route Auditor/Operations Clerk/Dispatcher/CSR

Waste Management
07.1999 - 03.2005
  • Ensures proper customer billing by checking actual weight of container size and number of pick-ups per week
  • Assist in generating monthly, ad haul or call, customer service and dispatch reports
  • Daily input of route information into computer system.

Education

B.A in Operations MGMT/Logistics-Transportation -

Southern New Hampshire University
Manchester, NH
01.2024

Associate of Applied Science in Criminology and Forensic Technology -

ITT TECHNICAL INSTITUTE
Saint Rose, LA
01.2015

Bachelor of Science in Criminal Justice -

DILLARD UNIVERSITY
New Orleans, LA
12.2005

Certification

  • Driver's License
  • Transportation Worker Identification Credential (TWIC)

Timeline

Programmer Analyst

PDS Tech, Inc.
06.2021 - 11.2021

Operations Assistant Manager

Xpress Global Systems, LLC.
01.2021 - 12.2023

Administrative Operations Support

Reinhart
12.2017 - 08.2020

Load-Out Coordinator

Brown's Dairy
11.2015 - 09.2017

Service Coordinator & Administrative Assistant

Kelly Services
12.2014 - 12.2015

Administrative Assistant & Data Entry Clerk

Corporate Connection
02.2013 - 06.2015

Assistant Receiving Manager

Restaurant Depot
12.2009 - 12.2012

Office Manager

Allen's Landscaping
08.2007 - 11.2010

Lead Commercial Collector

Allied Waste
11.2005 - 07.2007

Route Auditor/Operations Clerk/Dispatcher/CSR

Waste Management
07.1999 - 03.2005

B.A in Operations MGMT/Logistics-Transportation -

Southern New Hampshire University

Associate of Applied Science in Criminology and Forensic Technology -

ITT TECHNICAL INSTITUTE

Bachelor of Science in Criminal Justice -

DILLARD UNIVERSITY

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