Dominique Miller
Arlington,TX
Summary
Customer Care Customer Support Night Audit Accounts Payable Pharmacy Technician Experience Accounts Receivable Medical billing Insurance verification Account reconciliation Telecommunication QuickBooks Office Management General Ledger Reconciliation General Ledger Accounting Management Accounting Auditing Microsoft Outlook Data Entry (5 years) Telemarketing Manufacturing
Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Overview
17
17
years of professional experience
Work History
Billing Specialist
Xpress Global Systems, LLC
Dallas, TX
03.2022 - Current
- This role is responsible for creating customer invoices, resolving carrier rate discrepancies and processing claims
- This position will be responsible for maintaining accurate records and assisting with other carrier and customer activities as required
- The Logistics Billing Specialist will be responsible for accounts receivable and accounts payable as well reviewing carrier bills and approving them for payment
- This role will also be responsible for building and maintaining client relationships to ensure excellent customer service to ensure that their accounting expectations and needs are met
- Responsibilities:
- Collaborate with the sales teams to understand their clients and related accounting needs
- Display top-notch customer service skills as you answer inbound inquiries from clients / carriers and build relationships with customer accounting contacts
- Learn each customer’s invoicing portal and develop processes to maximize collections and minimize billing discrepancies
- Proactively research payment details and reach out to clients as needed
- Pull weekly reports and distribute for internal consumption
- Follow AR trending patterns to predict and prevent past due invoices
- Strive to meet and exceed aging goals on a consistent basis
- Settle payments with customers
- Specializing in using EDI formatted programs for the purposes of billing logistical freight
- Resolve payment disputes thoroughly, involving management when appropriate
- Execute administrative tasks, including document uploading and retrieval
- Represent our client’s brand through transparent and professional communication with customers via phone and email.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Prepared audit reports to document findings.
- Identified discrepancies between budgeted expenses and actual costs.
Remote Technical Support Specialist
Apple
Arlington, TX
11.2019 - 11.2021
- Administrator who manages billing processes, updating information, data entry, and account management
- A billing specialist's duties include managing billing for customers, updating customer information, generating invoices and processing payments.
- Developed and implemented specialized procedures for customer service operations.
- Coordinated with other departments to ensure efficient workflow processes.
Pharmaceutical Technical Support Agent, Assistance Floor Lead
PharMerica
Arlington, Richardson, TX
11.2018 - 11.2019
- Helps health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist
- Ensures medication availability by delivering medications to patients and departments
- Providing excellent customer service is one of the basic functions of a call center pharmacy tech
- Also
- Excellent communication and people skills as the job involves a lot of interaction with customers, colleagues and doctors
- Roadside
10.2016 - 10.2018
- Provides the highest quality customer experience and exceeds expectations of internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism
- Utilize proprietary and non-proprietary software to dispatch, track, and follow up on roadside service calls for Anselma customers via retail sales as well as national accounts
- Creatively solves customer issues and provides resolutions to the customer’s satisfaction
- Escalates issues as needed to the appropriate individuals or departments
- Detailed documentation of customer incidents and resolutions in case records, emails, etc
- In a proficient, accurate, and timely manner
- Achieves phone management metrics as determined for ERS and Roadside Dispatch Center
- Representatives
- Performs project functions for the team such as support functions, reporting, etc
- Reporting for work in a timely manner when scheduled.
Bank Teller/Customer Service Representative
Xerox
Arlington, TX
10.2013 - 10.2016
- Maintain and manage well-developed professional knowledge of entire products and services line offered.Head responsibility to update and request support for further development requirements.Initiate sales plus cross-sell complete banking services range to present prospective customers.Ensure to demonstrate all sound judgment for decision making complying with set guidelines and methods
- Attain minimum sales performance standards by active involvement in entire product marketing campaigns, referral programs and sales development activities
- Attain branch and individual sales goals through promoting as well as cross-selling bank products
- Participate in sales activities and process of Retail Department in disciplined, steady manner
- Ensure phone banking activities inclusive of but not restricted to direct mail, telemarketing, cross-selling of bank services and products
- Conduct referrals, role playing and prospecting along with attain or exceed weekly sales activities and volume
- Support bare training efforts to improve staff knowledge as well as continuously enhance referral results and cross-selling
- Complete loan process by closing through working within fairly standardized processes and utilize standard rates as defined by bank
- Assist customer satisfaction and retention through successfully researching and resolve customer issues as well as inquiries
- Ensure to consistently acquire or exceed sales goals established by management
- Participate actively in entire product marketing campaigns, referral programs and sales development activities
- Perform for sure all duties along with responsibilities complying with set procedures and regulations
- Accomplishments
- Maintaining call an high averaged call quality score that exemplified excellence in customer service.
Night Auditor
Holiday Inn Express
08.2006 - 09.2013
- I received extensive training in using the Opera system
- This system is responsible for accounting for all information pertaining to in-house guest and guest who have checked out
- My on job skills included, communication, telecommunications, data entry, computer operation, filing, faxing, accounts payable and receivable, cash drawer handling, customer service and case and night audit.
Education
Psychology
Mississippi Valley State University
Skills
- Certifications and Licenses
- Nursing Assistant
- December 2020 to Present
- Additional Information
- QUALIFICATIONS
- Month-end closing and financial statements
- Year-end closing and review
- Budget preparation
- Audit schedules and organization liaison
- ORS inventory management, Quickbooks, Excel
- And Word
- Management reports and analysis
- Staff supervision
- Payment Posting
- Invoice Processing
- Claims Processing
- Audit Procedures
Timeline
Billing Specialist
Xpress Global Systems, LLC
03.2022 - Current
Remote Technical Support Specialist
Apple
11.2019 - 11.2021
Pharmaceutical Technical Support Agent, Assistance Floor Lead
PharMerica
11.2018 - 11.2019
10.2016 - 10.2018
Bank Teller/Customer Service Representative
Xerox
10.2013 - 10.2016
Night Auditor
Holiday Inn Express
08.2006 - 09.2013
Psychology
Mississippi Valley State University
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