CHRISTOPHER ROBINSON
Shoreline,WA
Summary
Professional in customer support, equipped with deep understanding of customer needs and service operations. Proven ability to streamline processes and resolve issues efficiently. Known for reliability in team settings and adaptability to changing demands, with strong communication and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Leasing Consultant
Epic Asset Management
Shoreline, WA
10.2025 - Current
- Managed resident and prospective tenant interactions, providing timely and professional customer service to enhance satisfaction and engagement.
- Administered applications, lease documentation, and resident records to ensure compliance and operational efficiency.
- Coordinated and addressed inquiries through in-person, phone, and electronic methods, streamlining solutions across diverse departmental teams.
- Crafted engaging property marketing materials and resident communications to promote active participation within the community.
Property Manager / Billing Clerk / Personal Assistant
Triple Mitchell, LLC
Rapid City, SD
10.2019 - 10.2025
- Updated tenant records and executed monthly utility billing and invoicing, ensuring timely and accurate processing.
- Managed tenant communications to ensure clarity on account inquiries, payment processes, and service-related support.
- Facilitated timely coordination of maintenance services and property appointments to ensure operational efficiency.
- Oversaw comprehensive financial and administrative record management, ensuring precision and systematic organization.
Hospitality Experience
Starbucks | Colonial House Restaurant
01.2009 - 01.2022
- Executed high-volume customer service operations in fast-paced environments, ensuring satisfaction for diverse clientele.
- Managed customer inquiries and resolved issues to uphold a positive service experience.
- Guided new team members through onboarding processes while maintaining high operational standards and accuracy.
Education
Rapid City Stevens High School
Rapid City, SDSouth Dakota School of Mines And Technology
Rapid City, SDSkills
- Customer relations management
- Scheduling and appointment coordination
- Invoicing and payment management
- Record management
- Skilled in Microsoft Word, Outlook, and Excel
- Sensitive data management
- Conflict resolution and de-escalation
- Office administration support
Timeline
Leasing Consultant
Epic Asset Management
10.2025 - Current
Property Manager / Billing Clerk / Personal Assistant
Triple Mitchell, LLC
10.2019 - 10.2025
Hospitality Experience
Starbucks | Colonial House Restaurant
01.2009 - 01.2022
Rapid City Stevens High School
South Dakota School of Mines And Technology