Summary

Overview

Work History

Education

Skills

Timeline

Christopher Rogers

Tampa

Summary

Dynamic and results-driven professional with extensive experience in hospitality, customer service, and sales. Demonstrated success in restaurant and retail management, leading teams and overseeing operations. Skilled in enhancing efficiency, training staff, managing schedules and labor costs, and maintaining exceptional service standards. Committed to creating a safe and enjoyable work environment while delivering outstanding customer experiences.

Overview

years of professional experience

Work History

Assistant General Manager

Chill Brothers Scoop Shop

01.2024 - Current

Assist in hiring and mentor new employees to foster a cohesive team environment
Oversee daily operations, including staff scheduling, inventory management, and quality control, to maintain high standards
Collaborate with management to develop strategies for improving efficiency, profitability, and guest satisfaction
Conduct regular inspections of dining areas, kitchen equipment, and storage facilities to ensure compliance with health and safety regulations
Resolve customer complaints promptly and effectively while upholding company policies
Lead pre-shift meetings to communicate daily goals, objectives, and updates on specials or procedural changes
Implement training programs that enhance employee performance metrics across various departments

Supervisor

Amorino Gelato

01.2022 - 12.2023

Managed daily operations of a busy restaurant from its opening, evolving into a key supervisory role
Provided training, coaching, and performance evaluations to ensure consistent service quality
Developed expertise in coffee making and applied industry best practices to prepare quality beverages
Maintained high standards of cleanliness, sanitation, and safety throughout the facility
Ensured compliance with health codes, licensing regulations, and labor laws
Facilitated regular team meetings to communicate goals and address operational challenges
Handled customer complaints effectively to ensure continued satisfaction

Sales Representative

Beymark Inc

05.2021 - 11.2021

Presented AT&T services and devices to potential customers using various sales methods
Converted prospects into customers by tailoring presentations to their needs

Ice Shaving Associate

Kona Ice

01.2021 - 05.2021

Promoted the brand by distributing Kona Ice products at events and neighborhoods
Maintained a well-kept truck and handled cash transactions accurately

Salt Delivery Truck Driver

C-Tech Water Solutions, LLC

11.2020 - 05.2021

Delivered salt for water softeners and managed cooler cleaning for businesses
Conducted residential and commercial sales while ensuring timely and safe delivery