Christopher Rojero
Fullerton,CA
Summary
Dynamic professional with a proven track record at Sparkletts/Primo Waters, excelling in customer relations and expert problem-solving. Successfully enhanced employee performance and retention through effective training and communication strategies. Skilled in analytical thinking and documentation management, driving operational efficiency and maximizing customer satisfaction while maintaining budgetary constraints.
Now at Charter/Spectrum I am continuing to be a valued employee. Showing up everyday to be a essential part of the team. Learning everyday and utilizing skillset to bring in new customers/subscribers aboard.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Residential Connectivity Specialist
Charter Spectrum
11.2023 - Current
- Follow all company policies and procedures to deliver quality work.
- Improve customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Represent company in a positive and professional manner at all times.
- Stay up to date in all training courses to promote my success.
- Manage time to ensure visits to all leads.
Operations Manager
Sparkletts/Primo Waters
05.1997 - 02.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
Education
High School Diploma -
Schurr High School
Montebello, CASkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Certification
Class B CDL
Smith System Safe Driving Certification
Timeline
Residential Connectivity Specialist
Charter Spectrum
11.2023 - Current
Operations Manager
Sparkletts/Primo Waters
05.1997 - 02.2023
High School Diploma -
Schurr High School
Similar Profiles
DIVINE'YA WRIGHTDIVINE'YA WRIGHT
Sales Representative at Charter SpectrumSales Representative at Charter Spectrum
Alberto Cortez IzquierdoAlberto Cortez Izquierdo
Outside Sales Representative at Charter SpectrumOutside Sales Representative at Charter Spectrum
Yanis GomezYanis Gomez
Video Chat Repair Agent at Charter SpectrumVideo Chat Repair Agent at Charter Spectrum
Angelique VassarAngelique Vassar
Customer Service Representative at Charter SpectrumCustomer Service Representative at Charter Spectrum
Rachel GawRachel Gaw
Retail Sales Manager at NordstromRetail Sales Manager at Nordstrom