Operations Manager with a strong track record in process optimization, cost control, and enhancing productivity and safety. Expertise in collaborating with diverse teams to implement efficiency and cost-saving initiatives. Proficient in operational planning, budget oversight, compliance, and team development. Experienced in managing complex projects, optimizing workflows, and consistently surpassing business objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Gulf States Toyota - Vehicle Processing Center
Houston, Texas
03.2025 - Current
Oversaw building operations to boost productivity, quality, and safety performance.
Generated detailed performance reports to analyze production metrics and identify improvement trends.
Reviewed policies and workflows for optimized efficiency and compliance with safety regulations.
Collaborated on cost-saving initiatives supporting long-term strategic planning.
Managed staffing through recruitment, onboarding, training, and performance management.
Provided coaching and feedback to enhance employee development and performance outcomes.
Implemented strategies that reduced operating costs without compromising quality or customer satisfaction.
Operations Supervisor
Gulf States Toyota - Vehicle Processing Center
Houston, Texas
08.2022 - Current
Oversaw daily vehicle processing operations by scheduling staff and assigning tasks to meet production targets.
Facilitated regular team meetings to address issues and reinforce operational priorities.
Conducted interviews, recommended hires, trained new employees, and maintained performance records.
Prepared and presented operational performance reports to management, identifying improvement areas.
Implemented strategies that increased efficiency and quality across operations.
Motivated team to consistently achieve high productivity in a fast-paced environment.
Operations Lead of warehouse and logistics
Gulf States Toyota
Houston, US
03.2020 - Current
Oversaw daily operations of parts supply and vehicle processing logistics.
Monitored inbound vehicle flow and produced logistics reports for production optimization.
Ensured timely introduction of vehicles into production based on workflow ratios.
Expedited sold vehicles for customer delivery to maintain production efficiency.
Identified aged units per FIFO standards to improve inventory control.
Coordinated stocking of parts across AP and main warehouse locations.
Managed ground stock inventory and facilitated vehicle movement between buildings.
Maintained smooth workflow across vehicle processing facility to support operational success.
PDSI Technician
Gulf States Toyota
Houston, US
03.2017 - Current
Delivering quality pre-delivery service on hundreds of vehicles in final processing, involving detailed inspections for damage, comprehensive cleaning of windows and windshields, thorough vacuuming of carpets, and accurate tire pressure adjustments for timely customer delivery.
Overnight Stocker
Heb
Houston, US
04.2015 - 08.2016
Responsibilities: To stock shelves and make store presentable for its opening during the day.
Night time Receiving Associate
Academy sports
Houston, US
04.2014 - 10.2014
Responsibilities: Unload truck, organize and restock shelves in a timely pace before store opens.
Warehouse Worker
Home Depot-Link Staffing
Houston, US
03.2014 - 05.2014
Responsibilities: build and load pallets with incoming freight off the conveyor belts. Wrapping and securing pallets to be loaded on outgoing trucks.
FedEx Package Handler
FED EX GROUND
Athens, US
10.2010 - 09.2012
Responsibilities: Load/unload incoming trucks, organize by route delivery, and keep work area clean.
Accomplishments: Three time handler of the month.
Deli Cook
Kroger
Athens, US
04.2010 - 05.2012
Responsibilities: Clean and wash all cooking utensils. As well as, serve hot meals to customers, restock shelves, and tea displays.
Accomplishments: I was quickly known as being a very hard worker. No matter the responsibility, I always gave it my best to get the work done at a timely and precise manner.
Education
BA - Game Design
Art Institue of Atlanta
Atlanta, GA
01.2010
Diploma -
Clarke Central Highschool
Athens, GA
01.2008
Skills
Shipping and receiving logistics
Warehouse and freight operations
Microsoft Office proficiency
Power BI expertise
Rapid learning ability
Vehicle inspection
Logistics coordination
Inventory control
Staff management
Performance reporting
Operational efficiency
Cost reduction strategies
Languages
Arabic, Intermediate
French, Beginner
Japanese, Beginner
Spanish, Intermediate
Certification
CDL Class B, 02/01/19, 09/01/23
Osha compliant forklift certification, 03/01/14, 03/01/17, This certifies me to operate any sit down forklift machine and/or mechanisms.
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Projects
Exceptions report that identifies aging vehicles in each buildings exception lane.
30 day training plan for expeditors was developed.
Created parts request form for MAIN to request extra parts.
Created a notification system to alert Logistics and 3rd party contractor teams of non-workable vehicles.
Created several reports to develop future operations leads in problemsolving, and day to day operations management.
Quality Inspector/Installer-Tech Trainer at Gulf States Toyota - Vehicle Processing CenterQuality Inspector/Installer-Tech Trainer at Gulf States Toyota - Vehicle Processing Center