Established and maintained high standards of customer service in the taproom.
Maintained accurate records of beer inventory for ordering and tracking purposes. As well as overseeing the daily transfer of products between locations.
Coordinated with vendors to secure necessary supplies for the taproom.
Managed staff scheduling to ensure adequate coverage during peak times and reduce labor costs when possible.
Interviewed, onboarded and trained new staff.
Handled cash transactions accurately including coordinating weekly drops to our Flagship location.
Team Trainer / Bar Lead
Tree House Brewing Company
Sandwich, MA
05.2021 - 05.2022
Developed and implemented curriculum for new hire onboarding program.
Provided constructive feedback and one-on-one coaching to employees.
Supervised daily operations of the bar area.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Billing Analyst
Safety Insurance
Boston, MA
01.2020 - 12.2020
Reviewed and processed customer invoices for accuracy.
Researched and resolved billing issues with customers.
Responded promptly to inquiries from customers regarding their bills or payment status.
Line Cook
Black Rock Country Club
Hingham, MA
07.2012 - 12.2019
Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
Developed and maintained relationships with vendors to ensure timely ordering and delivery of products.