CHRISTOPHER ROSARIO
Queens,USA
Summary
Dedicated Doorman/Concierge experienced in high-end residential environments. Cultivated trusting relationships with residents while ensuring safety and security through resourceful, solution-oriented service. Focused on enhancing overall guest experience and maintaining a welcoming atmosphere.
Overview
10
10
years of professional experience
Work History
Front Desk Concierge
Wingate Hotel
Long Island City, NY
07.2025 - Current
- Managed reservations and coordinated room assignments efficiently.
- Greeted guests warmly upon arrival and provided essential information.
- Assisted guests with inquiries, ensuring prompt and friendly service.
- Handled guest complaints with professionalism and empathy.
- Collaborated with housekeeping to ensure rooms met quality standards.
- Provided local area information and recommendations to enhance guest experiences.
- Coordinated reservations for transportation services such as taxis, limousines and shuttles.
- Answered telephone calls in a professional manner and directed calls to appropriate personnel.
Doorman/Elevator Operator
Brown Harris & Stevens
New York, USA
07.2016 - 03.2025
- Greeted customers and visitors as they arrived at the premises, checked their identification and provided directions when necessary.
- Coordinated private or taxi transportation for residents and guests, collected packages, and delivered personal belongings to resident apartments to enhance convenience.
- Greeted customers and visitors upon arrival, checked their identification, and provided directions.
- Supervised deliveries and ensured that goods were stored securely until collected by authorised staff members or tenants.
- Monitored audio and visual fire alarms, addressed elevator malfunctions, and notified service providers of utility outages or repair needs to ensure safety and operational efficiency.
- Monitored CCTV systems, responded swiftly to security issues or suspicious activity to maintain a safe environment.
Education
GED -
LaGuardia Community College
Long Island City, NYSkills
- Package coordination
- Customer service
- Security monitoring
- Facility management
- Communication skills
- Tech savvy
- Bilingual
- Tenant relations
Languages
Spanish, Native/ Bilingual
Timeline
Front Desk Concierge
Wingate Hotel
07.2025 - Current
Doorman/Elevator Operator
Brown Harris & Stevens
07.2016 - 03.2025
GED -
LaGuardia Community College