Christopher Rose

• Built relationships with customers and community to establish long-term business growth.
• Increased monthly gross sales from 78.2% to 107.1% and exceeded goals for sales, revenue and profit margins.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Created and implemented new business opportunities by utilizing strategic networking strategies.
• Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
• Maintained up-to-date knowledge of competitor products and pricing in market served.
• Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.

• Parked vehicles in visually appealing ways to attract customer attention and increase sales.
• Delivered guest vehicles smoothly and met diverse needs of valet customers.
• Maintained cleanliness of work sites, parking spaces and guest services stations.
• Helped guests unload and load luggage.
• Answered guest's questions about property amenities and services.
• Completed claim check, vehicle damage and billing dispute forms.
• Arranged special transportation for guests and booked taxis and business-class vehicles.
• Maintained current listing of local and area attractions special events and activities to give guests updated information.
• Issued and collected claim tickets and processed valet parking fees.
• Monitored and documented guest traffic flow in valet lot.
• Entered guest vehicle information and location in computerized valet parking system.
• Parked and retrieved cars according to customer needs.
• Handled cash, made accurate change and maintained balanced cash drawer.
• Escorted drivers to vehicles and helped load or carry large items.
• Removed safety hazards, soiled items and trash from customer areas.
• Determined customer needs by asking relevant questions and listening actively to responses.
• Patrolled parking areas regularly to identify security, safety or vehicle concerns.
• Managed ticket stubs, payments and other records for regular and special event customers.
• Moved cars around lot to increase space efficiency.
• Assigned and verified vehicle claim tickets upon arrival and retrieval.
• Trained service staff on latest policies and procedures.
• Assigned duties or work schedules to employees for adequate shift coverage.
• Promoted products, services or programs to create greater demand for cross-performing opportunities.
• Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
• Resolved customer complaints or problems to decrease escalation issues to corporate.

I was responsible for calling hot leads and performing follow up with new prospects. Games2U is a mobile gaming network that operates for large events and school districts. While with Games2U I was responsible for:

• Researching customer issues and deciding which solution would be most effective.
• Consulted with customers to assess desires and offered optimal products and services to meet individual needs.
• Identified opportunities to further business transactions via upselling and cross-selling.
• Selected correct products based on customer specifications and explained details and functionality of each.

Southwest Kia is my most recent position in auto sales to date. In September, I had a record breaking month with 27.5 vehicles sold. That month I was awarded as a Kia sales elite. Meaning my achievements were on a national level for the company. My work with the company is as follows:

• I offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
• Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.
• Managed two training sales personnel.
• Demonstrated vehicles and features, and conduct test drives.
• Grew monthly revenue of dealer by $48'000 Gross in one month.
• Completed sales contracts, purchase documentation, registration paperwork and dealership records.
• Prepared purchased vehicles and completed final delivery checks.

Mac Haik Is my very first experience in auto sales. I learned a lot with this company. This position was just the opportunity I needed to get me hungry in the sales world. The duties I performed at Mac Haik are as follows:

• Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
• Negotiated purchase prices and explained sales, warranty and optional products.
• Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.
• Met customers on lot and in showroom to discuss available vehicles and options.
• Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
• Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
• Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.

This one is a bit interesting. I started as a Sandwich Artist as subway and within three weeks of starting I was promoted due to my performance, product knowledge, as well as my motivation to lead. I Managed a top tier store for subway. Meaning it had the highest traffic in the district. My duties were as follows:

• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels 4% weekly
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Implemented innovative programs, including a meal plan program to increase employee loyalty and reduce turnover.
• Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
• Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.