Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Ross

Sacramento,CA

Summary

My approach is to consistently prioritize empathy and professionalism, driving significant improvements in customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure IT entry-level Job Title position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Healthnet
Sacramento, CA
10.2020 - 12.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Data entry
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Client Care Specialist

Vital Link Medical Alert Systems
Oakland, CA
08.2017 - 07.2019
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Data entry
  • Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
  • Participated in regular team meetings to discuss strategies for enhancing overall client experience within the organization.
  • Demonstrated empathy towards clients'' situations while maintaining professional boundaries and adhering to company policies.

Education

Diploma -

Deer Valley High School
Antioch, CA

Information Technology Essentials

Devry University

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry Standards Knowledge

Timeline

Customer Service Representative

Healthnet
10.2020 - 12.2021

Client Care Specialist

Vital Link Medical Alert Systems
08.2017 - 07.2019

Diploma -

Deer Valley High School

Information Technology Essentials

Devry University
Christopher Ross