Christopher Rush
Mustang,OK
Summary
Results-driven professional with a strong educational background and proven Leadership acumen, seeking a director/Sr. Leadership position in a dynamic Fortune 500 company. Skilled in strategic planning, team leadership, and operational management, bringing comprehensive business acumen to drive efficiency and foster innovation. Recognized for creating collaborative environments that yield high-impact results. Eager to contribute expertise to a professional and driven leadership team.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Commercial Claims Sr. Manager
Progressive Insurance
11.2019 - Current
- Leads various cohorts including – Photo Estimating Group, Subrogation, Virtual Property Damage Team, National Catastrophe Team Loan in Program, Field Groups, CLSR Program (commercial On-boarding)
- Led Training and onboarding of all new field adjusters and managers
- Created and implemented new processes for the commercial line’s organization including the Obvious Total Loss Team, Low Exposure Team in Subrogation and other projects
- Leads claims and/or corporate initiatives via appropriate change management channels and processes and drives organizational initiatives that improve the overall work environment
- Identifies performance trends and directs the remediation of organizational performance
Commercial Manager (Claims)
Progressive Insurance
11.2017 - 01.2019
- Maintains accountability for day-to-day management processes such as, performance management, coaching and development, and training of claims representatives
- Implements Claims initiatives via appropriate change management channels and processes and responsible for organizational initiatives that improve the overall work environment
- Leader of the Supervisor Rotation Program- Led 7 supervisors, 5 managers and 63 new hires in the onboarding of CL Field Adjusters
- Large Loss/Virtual Property Damage Pilot Leader
- West Region National Engagement Ambassador
- Facilitate National Manager Roundtable (Monthly)
- National Keys to Progress Team (member)
CL Adjuster, Sr
Progressive Insurance
07.2013 - 11.2017
- Commercial Lines Supervisor
- Engagement Forum
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Analyzed information gathered by investigations to report findings and recommendations.
Sr. Multiline Rep- Boats, Motorcycles and RV’s
Progressive Insurance
07.2008 - 07.2013
- Special Lines- Presentation for Motorcycle Custom Parts and Equipment
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
- Developed effective improvement plans in alignment with goals and specifications.
Claims Generalist
Progressive Insurance
01.2007 - 07.2008
- Subject Matter Expert State of Oklahoma – (fixed PD)
- National Advisory Board – Fixed PD Project Team
- Maintained a positive work environment by fostering open communication, collaboration, and continuous learning among team members.
- Collaborated with various departments to expedite claim settlements and improve overall efficiency.
- Maintained compliance with industry regulations by staying up-to-date on policy changes and adjusting procedures accordingly.
- Enhanced customer satisfaction through prompt and accurate resolution of claim disputes.
- Participated in regular team meetings focused on identifying areas for improvement and implementing effective strategies to address them.
Education
Bachelor’s Degree - Business Administration, Concentration in Legal Studies
University of Central Oklahoma
Edmond, OK12.2006
Certificate of Technical Studies - Auto Collision Repair
Great Plains Vocational School
Lawton, OK05-1999
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Organizational improvement
- Organizational development
- Process improvement
Accomplishments
- Achieved excellent organizational results in accuracy, efficiency and customer experience by introducing and developing action plans to address opportunities and build and current successes.
- Collaborated with several cohorts, including business leaders,process teams and other key stakeholders in the development of virtual claims handling and national rollouts.
Certification
Insurance Adjuster License in:
CT, DE, FL, KY, LA, NC,NM,OK,SC,TX,VT,WV and WY
Timeline
Commercial Claims Sr. Manager
Progressive Insurance
11.2019 - Current
Commercial Manager (Claims)
Progressive Insurance
11.2017 - 01.2019
CL Adjuster, Sr
Progressive Insurance
07.2013 - 11.2017
Sr. Multiline Rep- Boats, Motorcycles and RV’s
Progressive Insurance
07.2008 - 07.2013
Claims Generalist
Progressive Insurance
01.2007 - 07.2008
Insurance Adjuster License in:
CT, DE, FL, KY, LA, NC,NM,OK,SC,TX,VT,WV and WY
Bachelor’s Degree - Business Administration, Concentration in Legal Studies
University of Central Oklahoma
Certificate of Technical Studies - Auto Collision Repair
Great Plains Vocational School
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