Christopher Russell
Ponchatoula,LA
Summary
Driven, diligent Inside Sales Representative focused on high productivity and efficient task completion. Skilled in customer relationship management, data analysis, and process optimization. Also assumes the role of primary dispatch analyst with strong workload coordination and task delegation skills. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Excel in communication, problem-solving, and adaptability. Outgoing personality builds quality relationships with coworkers and promotes inclusive employee work environments. Efficient data collection promotes accurate documentation and improves supply chain logistics. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.
Overview
3
3
years of professional experience
Work History
Inside Sales Representative
United Rentals
Hammond, Louisiana
10.2021 - Current
- Provided customers with product information, pricing and availability.
- Maintained detailed records of customer interactions, orders and account status updates.
- Followed up on pending orders and inquiries in a timely manner.
- Assisted in resolving customer complaints in a prompt manner.
- Established relationships with key decision makers at target companies.
- Received and dispatched calls for emergency services.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
Education
High School Diploma -
Delgado Community College
New Orleans, LASkills
- Attention to Detail
- Cheerful and energetic
- Relationship Building
- Issue Resolution
- Exceptional customer service
- Clear and articulate phone manner
- Superior organizational skills
- Documentation And Reporting
- Customer Communication
- Positive and professional
- File Management
- Employee Relations
- Time Management
- Telephone and email etiquette
- Driven
- Dependable
References
References available upon request.
Timeline
Inside Sales Representative
United Rentals
10.2021 - Current
High School Diploma -
Delgado Community College
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