Christopher Russell
Clinton Township,TN
Summary
Compassionate Eligibility Counselor known for high productivity and efficient task completion. Possess specialized skills in case management, policy interpretation, and client advocacy. Excel in communication, empathy, and problem-solving to effectively assist clients through complex eligibility processes. Utilize these soft skills to build trust and guide individuals towards beneficial outcomes with patience and understanding.
Overview
14
14
years of professional experience
Work History
Eligibility Counselor
Department of Human Services
Clinton, TN
08.2022 - Current
- Developed and maintained an up-to-date knowledge of program regulations and requirements.
- Verified accuracy of information provided by applicants through phone calls and other research methods.
- Determined the appropriate benefits or services for each applicant based on individual needs.
Security Guard
Allied Universal Security Services
Caryville, TN
04.2018 - 01.2021
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Completed incident reports regarding violations of policies or procedures.
Production Line Leader
Powdercote 2
Clinton, TN
02.2014 - 04.2018
- Monitored production line workers to ensure they followed safety protocols and procedures.
- Ensured that all products met quality standards before being shipped out.
- Trained new employees on how to use machines and equipment safely.
- Identified any potential problems or delays in the production process.
- Organized work shifts and assigned tasks to each team member accordingly.
- Resolved conflicts between employees in a professional manner when necessary.
- Directed and supervised team of 15 employees in daily operations.
Line Worker
Camel MFG
Pioneer, TN
01.2011 - 02.2014
- Assisted in the assembly of products on the production line.
- Monitored production line for any defects or malfunctions, and reported to supervisor when necessary.
- Followed safety protocols while operating heavy machinery on the production line.
- Operated a variety of power tools in order to complete assigned tasks accurately and efficiently.
Soldier
Army National Gaurd
Jacksboro, TN
05.2011 - 11.2012
- Honorably discharged entry level seperation due to injury
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Hooksett, NH01-2022
Skills
- Benefits Administration
- Regulation compliance
- Follow-up skills
- Motivational Interviewing
- Interviewing techniques
- Good with various computer programs, word, powerpoint ect
- attention to detail
- Program knowledge
- Data Entry
- Social Services
Timeline
Eligibility Counselor
Department of Human Services
08.2022 - Current
Security Guard
Allied Universal Security Services
04.2018 - 01.2021
Production Line Leader
Powdercote 2
02.2014 - 04.2018
Soldier
Army National Gaurd
05.2011 - 11.2012
Line Worker
Camel MFG
01.2011 - 02.2014
Bachelor of Arts - Human Services
Southern New Hampshire University
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