Cassondra Holloman
Mansfield,TN
Summary
Detail-oriented professional with experience in client assessment for public assistance programs. Ensures accurate eligibility determinations through meticulous documentation review and effective communication with clients. Committed to guiding individuals through passion and policy to enhance access to community resources.
Overview
3
3
years of professional experience
Work History
Eligibility Counselor 2
Department of Human Services
McKenzie, TN
09.2024 - Current
- Assessed client eligibility for various assistance programs while ensuring compliance with regulations and policies.
- Facilitated communication between clients and service providers to clarify program requirements.
- Reviewed documentation to verify applicant information, enhancing accuracy in eligibility determinations.
- Provided guidance to clients about available resources and application processes, ensuring clear assessability to program benefits.
FPS Care Coordinator 1
Camelot
Milan, TN
10.2023 - 03.2024
- Coordinated care plans, ensuring alignment with children and parent needs and provider recommendations.
- Managed scheduling for appointments, facilitating timely access to services for children, parents and foster parents.
- Collaborated with multidisciplinary teams to optimize meeting goals and efficiency.
- Frontline observer between children and parent interactions to recommend remedial alternatives to visitation and permanant living arrangements.
Education
Bachelor of Science - Psychology
Austin Peay State University
Clarksville, TN05-2022
Associate of Science - Psychology
Austin Peay State University
Clarksville, TN12-2019
Skills
- Verbal communication
- Microsoft office
- Follow-up skills
- Benefits administration
- Disability awareness
- Effective communication skills
- Data entry
- Telephone etiquette
- Public assistance programs
- Attention to detail
Timeline
Eligibility Counselor 2
Department of Human Services
09.2024 - Current
FPS Care Coordinator 1
Camelot
10.2023 - 03.2024
Bachelor of Science - Psychology
Austin Peay State University
Associate of Science - Psychology
Austin Peay State University