Kimberly Dills
Englewood,TN
Summary
- Educated
- Intelligent
- Well Spoken
- Caring
- Task Oriented
- Friendly
- Personable
- Well rounded
- Capable
- Comfortable with people from many types of backgrounds
Overview
34
34
years of professional experience
Work History
Eligibility Counselor 2
State Of Tennessee Department Of Human Services
Athens, TN
01.2024 - Current
- Assessed eligibility for public assistance programs, ensuring compliance with state regulations.
- Conducted in-depth interviews to gather client information and determine program qualifications
- Adapted quickly to changes in policy or procedure by staying abreast of updates within the field of social services.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Facilitated referral to community resources to assist with other needs and intricate issues.
- Utilized effective time management strategies to balance competing priorities while consistently meeting deadlines.
- Prevented fraudulent claims by meticulously verifying client information against supporting documents.
- Provided exceptional customer service through empathetic listening and clear communication during consultations.
- Maintained up-to-date knowledge of federal, state, and local regulations related to benefits programs.
- Educated clients on available resources and support services, empowering them to make informed decisions about their benefits options.
- Complied with department, organization and government policies and procedures.
Adult Caregiver
Home Intervention Specialist
Englewood, TN
06.2015 - 10.2020
- Made improvements to their home environment so that it is safer and cleaner for everyone
- Took note of symptoms and health signs to get them proper and timely emergency health assistance
- Helped them both with tasks to give them more self sufficiency and dignity during a difficult time in their lives and health situations
- Responsibilities:
- Taking care of my Mother-in-law and Father-in-law with 24/7 care
- Scheduling Dr. appointments.
- Following up on testing and home health visits
- All Homemaking skills as needed
- Driving them to appointments and visits
- Coordinating doctor, rehabilitation and social work
- Responsible for daily medication
Homemaker
Tellico Plains, TN
03.2008 - 06.2015
- Achievements:
- Cut the budget and streamlined the bill paying process, making it more accurate and timely
- Ran our home with great efficiency
- Responsibilities:
- Taking care of all homemaking duties
- Taking parents and in-laws to appointments when needed
Adult Caregiver
Home Intervention Specialist
Dandridge, TN
06.2005 - 03.2008
- Achievements:
- Helped her begin to do day to day activities by herself again
- Helped her build her functioning skills, through exercises and activities
- Helped keep her high functioning until my service ended
- Responsibilities:
- Took care of my Grandmother 24/7 (Up to 12 days on/ 2 off)
- Did activities and exercises with her to keep her functioning optimally as long as possible with Alzheimer's Disease
- Took care of her daily medical regimen and nutritional needs
- All homemaking duties
Child Caregiver
Home Intervention Specialist
Seymour, TN
10.2003 - 09.2004
- Achievements:
- Did baseline testing with child to observe her skill level
- Helped her learn shapes, colors, songs etc...
- Raised her Brigance Style testing score from the beginning of my stay until the end
- Responsibilities:
- Directed daily activities and nutritional preparation
- Interacted with Mother and child to build and maintain relationships
- Reported progress on activities on a daily basis
Lead Teacher
Douglas-Cherokee Head Start
Sevier County, TN
08.1998 - 04.2000
- Achievements:
- Successfully taught children to behave in an appropriate manner
- Successfully helped children acclimate to a social group setting
- Taught children to treat others that may be different from themselves with love and compassion
- Most of the children in my class were writing their names and numbers by the end of the year
- Responsibilities:
- Did home visits to help the parents and children learn about the preschool process
- Tested the children to find strengths and weaknesses so we could help them grow socially, mentally, academically, etc...
- Did lesson planning, advanced preparation and class execution
- Maintained records on all children and kept all materials filed appropriately
Tickets/Marketing office as a call center representative
Dollywood Theme Park
Pigeon Forge, TN
05.1992 - 06.1997
- Achievements:
- Received high ratings from customers and supervisors every year for excellence of service
- Helped find a glitch in a new ticketing system that could have potentially cost the park millions of dollars (Received a commendation and a bonus)
- Kept detailed notes in all customer files, so that the next operator that dealt with them would be up to speed
- Responsibilities:
- Took inbound customer calls for sales of admission tickets, concerts, season passes
- Processed sales on the computer and credit processing machines
- Did activities such as inputting season pass customer information into the computer system and making outbound customer calls to do surveys for the park during down times on the phones
- Took care of customer complaints
- Answered customer questions and concerns
- Learned many positions on park and off park, so I could give breaks to other departments
Education
Bachelor of Science - Human Development
East Tennessee State University
Johnson City, TNEarly Childhood/Child Development and Human Services
Walters State Community College
Morristown, TNHigh School Diploma -
Jefferson County High School
Dandridge, TNSkills
- Microsoft office
- Motivational interviewing
- Follow-up skills
- Documentation and paperwork
- Social services
- Advocacy and counseling
- Income verification
- Excellent communication
- Adaptability and flexibility
- Decision-making
- Verbal and written communication
- Relationship building
- Disability awareness
- Interviewing techniques
- Telephone etiquette
Timeline
Eligibility Counselor 2
State Of Tennessee Department Of Human Services
01.2024 - Current
Adult Caregiver
Home Intervention Specialist
06.2015 - 10.2020
Homemaker
03.2008 - 06.2015
Adult Caregiver
Home Intervention Specialist
06.2005 - 03.2008
Child Caregiver
Home Intervention Specialist
10.2003 - 09.2004
Lead Teacher
Douglas-Cherokee Head Start
08.1998 - 04.2000
Tickets/Marketing office as a call center representative
Dollywood Theme Park
05.1992 - 06.1997
Bachelor of Science - Human Development
East Tennessee State University
Early Childhood/Child Development and Human Services
Walters State Community College
High School Diploma -
Jefferson County High School