Deborah Holley
Benefit Eligibiliy Specialist
Bartlett,Tennessee
Summary
Department of Human Services Counselor offers 21 years of experience in conducting intake interviews, analyzing documentation to support eligibility for processing applications for Supplemental Nutrition Assistance Program (SNAP), Tennessee Assistance for Needy Families (TANF) and other modes of assistance. Exceeding timeliness by 60% and 97% accuracy enables precise benefit calculation. The ability to connect with clients easily provides a continuum of appropriate and useful assistance.
Work History
Eligibility Counselor 2
State of Tennessee Department of Human Services
Memphis, TN
08 2000 - 11 2021
- Assisted in conducting needs assessments to identify key areas of service needs.
- Increased case management effectiveness with timely data entry of client information into relevant systems resulting in accurate, up to date client records.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and organizational policies at all times.
- Prevented fraudulent claims by meticulously verifying client information against supporting documents.
- Assisted individuals and families by collecting required and accurate personal and demographic information to determine eligibility.
- Uploaded and submitted verification documents and completed applications.
- Provided exceptional customer service through empathetic listening and clear communication during consultations.
- Adapted quickly to changes in policy or procedure by staying abreast of updates within the field of social services.
- Connected clients with appropriate resources within the community based on their unique needs, fostering a supportive environment for growth and achieving self-sufficency.
- Assisted clients with accurate eligibility form, application and document completion.
Education
Bachelors - Business/Bank Management
05.1978
Human Services
- i was not seeking a degree. My coursework strengthened my career Human Services.
Skills
- Data Collection & Research
- Analytical and Critical Thinking
- Dependable and Responsible
- Clerical Support
- Data Entry
- Interpersonal Communication
- Teamwork and Collaboration
- Program knowledge
- Proficiency in interdepartmental computer systems
Overview
1
1
More than 20 years experience
Accomplishments
- Used highly rated customer service and processing talent to determine eligibility and benefit resolution.
- Achieved outstanding performance by enlisting multiple databases, both public and secure for financial and non-financial circumstances
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Eligibility Counselor 2 - State of Tennessee Department of Human Services
08 2000 - 11 2021
Lambuth College - Bachelors, Business/Bank Management
University of Memphis - , Human Services
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