Lauren Williams
Henderson,TN
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
State Of Tennessee Department Of Human Services
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Advanced Medical Solutions
04.2023 - 01.2024
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Store Manager
Oliver's, LLC
06.2020 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Deputy Clerk
Madison County Circuit Court
01.2017 - 01.2019
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
TennCare Kids Outreach Representative
Madison County Health Department
08.2015 - 01.2017
Education
General Studies
Jackson State Community College
Jackson, TNSkills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
Timeline
Customer Service Representative
State Of Tennessee Department Of Human Services
07.2024 - Current
Customer Service Representative
Advanced Medical Solutions
04.2023 - 01.2024
Store Manager
Oliver's, LLC
06.2020 - 07.2022
Deputy Clerk
Madison County Circuit Court
01.2017 - 01.2019
TennCare Kids Outreach Representative
Madison County Health Department
08.2015 - 01.2017
General Studies
Jackson State Community College
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