Christopher Ryea
Charlotte,NC
Summary
Dynamic Account Manager with expertise in client development and data auditing at Flores and Associates. Proven track record of managing over 100 clients while delivering exceptional customer service. Highly skilled in Microsoft Office Suite and time management, fostering strong relationships and ensuring seamless client onboarding and satisfaction.
Overview
8
8
years of professional experience
Work History
Account Manager
Flores and Associates
Charlotte, NC
08.2022 - 07.2025
- Responsible for facilitating weekly, monthly, and quarterly audits on benefit plan data to ensure completeness and accuracy.
- Manage over 100 clients simultaneously, ensuring a high level of customer service through proactive outreach and professional communication.
- Managed multiple accounts simultaneously while meeting deadlines.
- Collaborate to research and resolve complex leave and benefits cases.
- Facilitate new client implementation, including plan audits, and quality assurance assessments during the onboarding of benefit plan data.
- Manage daily participant account data, including exception reports, status changes, claims outside of enrollment, and other client/participant reporting.
- Train and mentor new associates, offering support and coaching to improve client relationship management.
- Managed client relationships and addressed account inquiries effectively.
Loan Processor
Bayview Loan Servicing
Charlotte, NC
07.2020 - 04.2022
- Managed multiple clients through loan origination and refinancing processes.
- Balanced and prioritized client requests to ensure customer satisfaction from initial client documentation through the funding of loans.
- Executed loan processing for VA, FHA, and Conventional Loan products.
- Actively managed client relationships to provide necessary knowledge and comfort with the loan origination process.
- Ensured originated loans are in compliance with applicable regulatory guidelines.
- Worked within Encompass suite to manage pipeline and track progress.
Intern - University Donations & Alumni Relations
University of Vermont Athletics
Burlington, VT
02.2019 - 12.2019
- Assisted with staffing weekly donor events at all collegiate athletic games.
- Supported departmental strategic initiatives to help drive donor engagement, including social media outreach, game-day relations, and schedule coordination.
Alumni House Operations Manager
University of Vermont Alumni House
Burlington, VT
06.2017 - 02.2019
- Fostered relationships with vendors, event organizers, university leadership and alumni, and guests to provide exceptional customer service.
- Led team of ten to execute event logistics including preliminary planning, setup and breakdown of all Alumni House affiliated events.
Education
Bachelor of Arts - History, Minor in Global Studies
University of Vermont
12.2019
Skills
- Expertise in Account Management and Customer Service
- Proficiency in Microsoft Office Suite
- Data Auditing and Reporting
- High Motivated Self-Starter
- Familiarity with Workday
- Time Management & Prioritization
- Client onboarding
- Customer relationships
- Client development
Websites
Timeline
Account Manager
Flores and Associates
08.2022 - 07.2025
Loan Processor
Bayview Loan Servicing
07.2020 - 04.2022
Intern - University Donations & Alumni Relations
University of Vermont Athletics
02.2019 - 12.2019
Alumni House Operations Manager
University of Vermont Alumni House
06.2017 - 02.2019
Bachelor of Arts - History, Minor in Global Studies
University of Vermont