Christopher Sampson
Centereach,NY
Summary
Detail-oriented Customer Service Technician provides expert troubleshooting for installations and service requests. Conducts assessments to resolve performance issues and enhance service levels. Focused on customer satisfaction through efficient order fulfillment and processing while effectively managing equipment and services.
Overview
11
11
years of professional experience
Work History
Customer Service Technician
Agiliti Health
Farmingdale, New York
05.2022 - Current
- Provided technical support for medical equipment to ensure operational readiness.
- Conducted routine maintenance and repairs on medical devices for optimal performance.
- Collaborated with healthcare professionals to troubleshoot equipment issues effectively.
- Trained staff on proper equipment usage and safety protocols in clinical settings.
- Documented service calls and maintenance activities to ensure compliance with company standards and support operational transparency.
- Communicated with customers to address concerns and provide timely solutions.
- Issued product and service recommendations according to specified queries.
- Ensured all customer inquiries were answered promptly with a high level of accuracy.
- Educated customers on effective use of products to enhance user experience and satisfaction.
- Promoted available products and services to customers during service, account management and order calls.
- Mentored junior team members and managed employee relationships.
- Provide customers/patients with life saving equipment in a timely manner
- Coordinated responses to tasks and emergencies to maintain service continuity and minimize downtime.
- Repair/sanitize life saving medical equipment
- Safely transport equipment under DOT/commercial state guidelines
- Organized and prioritized tasks independently to maximize productivity without supervision.
Custodian/Maintenance Technician
Copiague Public Schools
Copiague, New York
07.2015 - 03.2022
- Maintained cleanliness in classrooms and hallways throughout the school building.
- Operated cleaning equipment to ensure a safe learning environment for students.
- Conducted regular inspections of facilities to identify maintenance or cleaning issues.
- Trained new custodial staff on proper cleaning techniques and safety procedures.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Collaborated with staff to address specific cleaning requests and needs promptly.
- Assisted with setup and breakdown of school events and activities as needed.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
Education
Walter G O'Connell Copiague High School
Copiague, NYSkills
- Technical support
- Medical device maintenance
- Equipment troubleshooting
- Service documentation
- Emergency response management
- Customer relations
- Staff training
- Problem solving
- Safety compliance
- Team mentoring
- Inventory management
- Time management
- Attention to detail
- Organizational skills
- Resourcefulness
- Good communication skills
- Fast-paced adaptability
- Professional demeanor
References
References available upon request.
Timeline
Customer Service Technician
Agiliti Health
05.2022 - Current
Custodian/Maintenance Technician
Copiague Public Schools
07.2015 - 03.2022
Walter G O'Connell Copiague High School