Christopher Santiago
Co-General Manager
Orlando
Summary
Retail Management Professional with over 10 years of experience, skilled in overseeing small, mid-size, and flagship stores and teams. Proven ability to build, coach, and inspire diverse teams to exceed sales, customer service, and operational goals. Skilled in working with cross-functional teams like loss prevention, visual merchandising, and HR to develop future leaders through on the job training and retention. Strong ability in identifying growth and opportunities through P&L management and committed to driving organizational growth and fostering inclusive, high-performance cultures.
Overview
12
12
years of professional experience
Work History
Co-General Manager
Uniqlo
01.2023 - Current
- Lead operations for one of the top-performing stores in the U.S., overseeing 100+ employees.
- Mentored junior managers in effective leadership techniques, helping them develop into valuable contributors within the organization.
- Oversaw P&L management, budgeting and sales forecasting to achieve consistent revenue growth and profitability.
- Oversaw cross-functional teams to ensure successful project execution from conception to completion.
- Implemented process improvements that enhances operational efficiency and improved customer retention.
- Established performance metrics for staff evaluations, emphasizing individual growth and professional development opportunities.
Store Manager
Uniqlo
01.2021 - 01.2023
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Store Manager
Uniqlo
01.2019 - 01.2021
- Oversaw store operations, performance management, and compensation planning.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Assistant Store Manager
Uniqlo
01.2014 - 01.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Education
Associate of Science - Forensic Psychology
John Jay College of Criminal Justice
New York (City), NY05-2017
Skills
- Retail Operations Management
- Profit & Loss Analysis
- Revenue Optimization & Customer Engagement
- Visual Merchandising
- Inventory Management & Loss Prevention
- Recruitment, Training & HR Management
- Strategic Planning & Execution
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint)
- Leadership and team building
Timeline
Co-General Manager
Uniqlo
01.2023 - Current
Store Manager
Uniqlo
01.2021 - 01.2023
Store Manager
Uniqlo
01.2019 - 01.2021
Assistant Store Manager
Uniqlo
01.2014 - 01.2019
Associate of Science - Forensic Psychology
John Jay College of Criminal Justice