Christopher Santiago
Philadelphia,PA
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Sheraton University City
Philadelphia, PA
04.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Post Production Assistant
Magical Elves
Los Angeles, CA
02.2022 - 02.2023
- Responsible for receiving/handling of B-roll, distributing scripts, active runner for editors and producers.
- Relaying messages between other members to ensure everything runs smoothly.
- Experience with working through OS connected computer based software for quicker and more efficient workflow.
- Strong attention to detail when editing and handing in final works.
Assistant Manager
LIDS
08.2019 - 01.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Petty Officer 3rd Class (Aviation Boatswain’s Mate
United States Navy, USN
03.2013 - 03.2018
- Oversaw ship operations during high level threat situations and kept watch for potential hazards.
- Lead in training of over 120 Navy Personnel.
- Planned and executed shipboard firefighting drills.
- Identified and solved complex issues impacting operations management and business solutions.
- Led projects that resulted in passing of 3M maintenance inspections required for deployment.
- Medal of Good Conduct Award given by United States Navy in recognition for my years of faithful, zealous and obedient naval service.
Education
Associate of Science - Film Production
The Los Angeles Film School
City Of Los Angeles, CA2022
Bachelor of Science - Recording Arts
Full Sail University
Winter Park, FL09.2020
Associate of Science - Recording Arts
Full Sail University
Winter Park, FL09.2019
Skills
- Microsoft Suites ( Power Point, Outlook, etc)
- Listening skills
- Reservation systems
- Front office support
- Room assignments
- Documentation
- File management
- Conflict and issue documentation
- Conflict management
- Foreign languages
- Strong Work Ethic
- Strategic planning
- Attention to Detail
- Customer service
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Lightspeed (PMS)
- GXP
- Guest relations
- Property management systems
Certification
- Lean Six Sigma Certifications (White Belt and Yellow Belt)(USN)
- Medal of Good Conduct (USN)
- Global War on Terrorism Medal x2
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Sheraton University City
04.2023 - Current
Post Production Assistant
Magical Elves
02.2022 - 02.2023
Assistant Manager
LIDS
08.2019 - 01.2020
Petty Officer 3rd Class (Aviation Boatswain’s Mate
United States Navy, USN
03.2013 - 03.2018
Associate of Science - Film Production
The Los Angeles Film School
Bachelor of Science - Recording Arts
Full Sail University
Associate of Science - Recording Arts
Full Sail University