Christopher Sharland
Wolcott,NY
Summary
Accomplished shop manager known for optimizing workflows and ensuring safety compliance. Successfully implemented procedures that improved inventory accuracy and staff performance, driving significant operational improvements.
Overview
35
35
years of professional experience
Work History
Shop Manager
Webster precision fabrication
Webster, NY
05.2011 - 03.2023
- Managed daily operations of fabrication shop, ensuring efficient workflow.
- Oversaw inventory management, tracking supplies and materials for production needs.
- Trained and mentored staff on equipment usage and safety protocols.
- Implemented quality control measures to maintain high fabrication standards.
- Coordinated scheduling of projects to optimize resource allocation and timing.
- Monitored staff performance and provided feedback and guidance as necessary.
- Resolved customer complaints promptly and professionally.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Responded to customer inquiries in a timely manner.
- Developed and implemented procedures for the efficient operation of the shop.
- Maintained high standards of customer service throughout the store.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Oversaw the recruitment, training and development of new staff members.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Ensured compliance with all relevant health, safety and security regulations.
- Performed monthly audits of store operations.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Scheduled staff shifts according to business needs.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Negotiated supplier contracts for goods at favorable prices.
- Led customer service initiatives, resultingin an increase in customer retention.
- Implemented inventory control measures to reduce waste and optimize stock levels.
Plant Supervisor
Weco Manufacturing
Ontario, New York
03.2005 - 01.2011
- Supervised daily operations of metal production facility.
- Managed workflow and ensured compliance with safety protocols.
- Coordinated maintenance schedules for production machinery and tools.
- Collaborated with quality control to ensure product standards were met.
- Implemented process improvements to enhance operational efficiency.
- Supervised the maintenance of all equipment, facilities, and grounds to ensure safety and efficiency.
- Supervised employees and day-to-day processes of plant.
- Monitored employee performances and motivated team members on day-to-day basis by delivering positive reinforcement.
- Coordinated with other departments to resolve any conflicts or issues that arise in the plant environment.
- Monitored employee attendance records and took appropriate action when necessary.
Plant Supervisor
Weco Metal production
Webster, NY
08.1988 - 03.2005
- Supervised employees and day-to-day processes of plant.
- Supervised daily operations of metal production facility.
- Managed workflow and ensured compliance with safety protocols.
- Coordinated maintenance schedules for production machinery and tools.
- Monitored inventory levels and ordered necessary materials for production.
- Implemented process improvements to enhance operational efficiency.
- Established safety protocols within the plant environment to ensure compliance with regulations.
- Ensured production goals were met on a daily basis by monitoring workflow and scheduling personnel.
- Monitored employee performances and motivated team members on day-to-day basis by delivering positive reinforcement.
- Addressed employee concerns in a timely manner while keeping morale high among staff members.
- Set schedules and allocated resources for current and backlog production requirements.
- Investigated customer complaints related to product quality and took corrective actions when necessary.
- Monitored employee attendance records and took appropriate action when necessary.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Evaluated and assessed personnel to identify potential candidates for promotion.
Education
Associate of Science - Rehabilitation Criminal Justice
Mater Dei College
Ogdensburg, NY06-1984
Associate of Applied Science - Air Conditioning Design Tec
Canton ATC
Canton, NY05-1982
Skills
- Inventory management
- Staff training
- Process improvement
- Customer resolution
- Workflow optimization
- Task delegation
- Safety compliance
Timeline
Shop Manager
Webster precision fabrication
05.2011 - 03.2023
Plant Supervisor
Weco Manufacturing
03.2005 - 01.2011
Plant Supervisor
Weco Metal production
08.1988 - 03.2005
Associate of Science - Rehabilitation Criminal Justice
Mater Dei College
Associate of Applied Science - Air Conditioning Design Tec
Canton ATC