Christopher Shelton

Managed IT department and led programming for access control and camera systems, ensuring seamless operation and integration. Transitioned to project manager at Pye-Baker post-acquisition, continuing as primary programmer for access control and camera systems at local office.

Led IT strategy development aligning technology initiatives with business goals.

Directed implementation of enterprise-wide systems enhancing operational efficiency and service delivery.

Spearheaded cybersecurity protocols reducing vulnerabilities and ensuring data protection compliance.

Executed IT support tasks and managed programming for access control and camera systems.

Led IT strategy development to align with organizational goals and enhance operational efficiency.

Directed implementation of enterprise-level software solutions to improve workflow and data management.

• Led IT team supporting 150+ employees across seven offices and three states
• Oversaw IT budget, vendor selection, and contract negotiations to align with organizational goals
• Migrated company to Windows Server 2016 and a VMware platform, implemented Veeam backup solution, and rolled out Bitdefender antivirus
• Administered Verizon account, phones, Google G Suite email, Active Directory, Office 365, and Adobe services
• Programmer and trainer for all Access Control and CCTV systems

• Primary programmer and trainer for all Access Control and CCTV systems
• Collaborated with New Install Department on new systems and Service Department on troubleshooting and service calls
• Vetted new systems and provided recommendations for customer offerings
• Supported IT Manager in daily IT operations

• Managed company network, file shares, and exchange server to ensure reliable connectivity and data accessibility
• Programmed and troubleshot Access Control and CCTV systems
• Managed installation and configuration of network hardware and software systems.
• Monitored network performance, ensuring optimal uptime and reliability.
• Developed and implemented network security protocols to safeguard data integrity.

• Installed and repaired PC hardware and software, ensuring optimal functionality for users
• Provided customer service support, resolving technical issues to enhance user satisfaction
• Trained new employees on technical procedures and customer interaction, improving team competency

• Provided sales floor support and delivered customer service to enhance shopping experience
• Opened and closed store, ensuring operational readiness and security
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
• Demonstrated product knowledge to educate customers on features and benefits effectively.

• Mastered all crew stations to ensure operational efficiency
• Coordinated weekly employee schedules and managed food ordering process
• Managed operations across four stores, ensuring consistency in service and standards