Christopher Shifley
Galion,OH
Summary
Dynamic leader with a proven track record at Cygnus Home Service DBA Yelloh, transforming teams for peak performance and profitability. Excelled in operations management and staff development, achieving targets through strategic decision-making and effective relationship building. Skilled in customer relations and territory management, consistently enhancing customer satisfaction and service delivery.
Overview
14
14
years of professional experience
Work History
Area Manager
Cygnus Home Service DBA Yelloh
05.2012 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Supervised various locations, enforcing high-quality standards of operation.
Warehouse Forklift Operator
IB Tech
04.2010 - 05.2012
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Education
Associate of Applied Science - Criminal Justice
Kaplan University
Davenport, IA06.2008
Skills
Staff Management
Operations Management
Relationship building and management
Team Development
Goals and performance
Sales Forecasts
Decision-Making
Goal Setting and Performance Metrics
Customer Relations
Policies and Procedures
Customer Service
Territory Management
Recruitment and hiring
Timeline
Area Manager
Cygnus Home Service DBA Yelloh
05.2012 - Current
Warehouse Forklift Operator
IB Tech
04.2010 - 05.2012
Associate of Applied Science - Criminal Justice
Kaplan University
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